Complaint History & Business Rating for Horseshoe Casino

711 Horseshoe Blvd, Bossier City, Louisiana, 71111, United States.

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No unresolved complaints againt Horseshoe Casino.
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Comments and Feedback from Users

  • Commented By:Rita B.
  • Recommended:No
  • On:06-Mar-2022
Rita B. says: Inadequate, unprofessional, rude, are just some of the words I will use to describe several of the waitstaff that's supposed to be the management on duty! BRENDA, as her name tag read, did not care that a disabled Wounded Combat Veteran had to walk blocks to enter the Casino doors. A golf cart was requested, it never came, after waiting for over an hour. The security was too busy chatting away to respond to request being made. There were only two waitstaff that appeared to care! Making it uncomfortable to park and enter this casino is so not worth the hour drive! We took our party and went over to the Margaritaville. When I requested a golf cart for the disabled, they accommodated my request within moments! HORSESHOE CASINO shame on you for hiring such incompetent members to serve your patrons!! I, along with 5 others, 2 of them Veterans, will not be back. And we will tell our friends of our horrible experience!
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