Complaint History & Business Rating for Hertz Rent-A-Car (Headquarters)

8501 Williams Rd, Estero, Florida, 33928-3325, United States.

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What Hertz Rent-A-Car (Headquarters) customers think NEW

Comments and Feedback from Users

  • Commented By:Campbell D.
  • Recommended:No
  • On:21-Feb-2017
Campbell D. says: Sent me out with thread bare tired knowingly and I had a blow out with five people in the car going 70 mph (the speed limit). Could have killed us all. Their response. Go get new tires - at your expense. I did, and then it was hell getting repaid. I wanted a full refund for the rental. Got partial refund. On top of that they lost track of the car I returned and came after me as if I took off with their car. It took over a year to get a response from their customer service department because what they had set up made it impossible for customers to be heard and handled in a decent way. If you're on the road with a Hertz car, you are really out there on your own!

Never again.
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  • Commented By:Aleksandra T.
  • Recommended:No
  • On:01-Dec-2016
Aleksandra T. says: Disrespectful and unhelpful, dismissive treatment at the rental outlet and completely nonresponsive to a complaint over the course of several weeks and complaint involved situation that resulted in over a $1000 loss for the client (myself) due to Hertz negligence and unprofessionalism, AND in having to cancel a vacation which was time-constraint and fully dependent on the rental vehicle they did not provide.
No worse feeling than feeling disrespected and ripped off at the same time.
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Hertz Rent-A-Car (Headquarters)’s Complaint History (2):

3 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    P.N. vs. Hertz Car Rental Los Angeles Airport

    For:
    • Bad business practices
    • Problem with a service
    Claimant says:I have prepay the car on 7/11/2016 for 9/ 3 to 9/10/ 2016 220.97$ with American express thru priceline.com , but when 9/3/2016 I com to pick up they said they have no car I paid for available then they give bigger car , I have no choice I take it . when 9/10/2016 I return the car they charge me 196.88$ for upgrade , I call priceline.com customer ...
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