Complaint History & Business Rating for Frontier Communications

401 Merritt 7, Norwalk, Connecticut, 06851-1000, United States.

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What Frontier Communications customers think NEW

Comments and Feedback from Users

  • Commented By:Future V.
  • Recommended:No
  • On:06-Aug-2020
Future V. says: Frontier lost professional Voice Greeting - business technical features originally provided by Verizon changed without permission or notice around July 4, 2020 by Frontier. Since 7/4 there have been one technical problem after the other weekly and Frontier denies changes have occurred; and apparently can't fix them. Problems: static in outgoing calls, static in incoming calls off and on during call. To obtain the professional greeting the Voice Actor will have to physically come to the office to record into the Receiver of the phone set.
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  • Commented By:Pam V.
  • Recommended:No
  • On:18-Jul-2016
Pam V. says: No because problem of slow service has not been resolved and no refund of $ has been received for promise of hi speed internet
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  • Commented By:Judy S.
  • Recommended:No
  • On:14-Jul-2016
Judy S. says: Still fighting a final bill after FRONTIER breached my contract charging for video promotions once the charges were reversed.
Never get straight answers, ask for a supervisor no one calls back after being left on hold for hours.
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  • Commented By:John T.
  • Recommended:No
  • On:10-May-2016
John T. says: Still having problems, called in again to their 1-200-239-4430 trouble line The girl that answered wanted me to access the DSL through the hard wire connected to my laptop by entering 198.168.254.42 I did as requested but she could not understand that process has never worked from the time I started using Frontier. That problem has been reported to them several times, But she kept asking for me to try again. At this point I requested a supervisor & she said they were all busy & we should try again. This is the type of idiots they summit their customers to. After requesting about fifteen more times she got a supervisor "Reith" or so he said, then he said that he was hearing clicks on the line & hung up. It's a shame that they can do this to customer's, I personally hope that they go out of business, I know that won't happen because the FCC is as worthless as the rest of our government made up of thieves & traitor's .
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  • Commented By:Henry B.
  • Recommended:No
  • On:23-Feb-2016
Henry B. says: we are held captive by frontier for there are no other services available in our area and until we can get someone else we are at their mercy but we keep trying to get someone else
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Rate Frontier Communications
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  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend Frontier Communications to a friend?
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Message from the PeopleClaim Administration: “All currently unresolved complaints against Frontier Communications mailed or re-mailed to headquarters on 1/19/2016.”

Frontier Communications’s Complaint History (14):

14 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Eric L vs. Frontier Communaications/ Dish Tv Services

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I received in writing a quote for services by a representative of frontier a bundle for TV , internet service and telephone. I was quoted 149.98 plus taxes. I have been charged by Frontier 80.08 per month and Dish 11789. This far excides the quoted price. Frontier rep was very helpful in trying to reduce my internet phone bill. But the Dish rep the...
    • Claim
    • Seeking:

    Disappointed subscriber vs. Frontier Communications

    For:
    • "I just feel ripped off."
    • "This feels like a scam to me."
    • Bad business practices
    • Contract / Agreement dispute
    Claimant says:My complaint is this sometime in November I received a flyer from frontier high-speed Internet and dish TV the flyer actually has frontier listed as the sender and it was a bundle frontier high-speed Internet and dish TV for 64.99 a month for 12 months with qualifying services and a one year agreement including Netflix it was a holiday special. no...
    • Claim
    • Seeking:

    My Claim vs. Frontier Commuications

    For:
    • Customer service runarounds
    Claimant says:I have been on the phone with frontier communications for 42 minutes, reporting my mother's phone not working. My mother is 90 yrs old, in a wheel chair and lives my herself in Rachel, WV 26587.. her account has always been flagged because she has a life line that she needs. the representative I have been talking to said she didn't know what I wa...

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