Complaint History & Business Rating for Claires Accessories

Ashley N. says: They will allow anyone to bring your minor child in and claim to be there parent and have their ears pierced, although state law requires a parent or legal guardian to be present and sign for consent. Claire’s does not require nor ask to see any legal documentation proving the person is the minor child’s parent or legal guardian. This happened to me with my two daughter 9 and 8, as their mother my heart is broken. Getting their ears pierced is my choice and if it was going to be done, I wanted to be their to share that experience with them. I was robbed of my right to that as there legal/biological mother. When I contacted Claire’s, first I spoke with district manager Michelle plant, who at first seemed very sympathetic to my situation. She’s a phony, she gave me the run around. Told me she would call and email Corperate and I would hear from them within 24hrs because I was requesting the waivers signed by another woman who is neither my children’s parent or legal guardian. 3 days goes by and I don’t hear from anyone. I tried call Claire’s Corperate myself, they have a dial by name directory and I didn’t have a name for who I was supposed to be talking to, so it says hit “0” for an operator. I called for days and tried to operator and everyday the automated system said no operator was available. I then contacted Michelle again and she said she would get back to me with the name of whoever I was supposed to speak to. She never did. Again the next day I tried contacting Michelle by call and text, with no response to either. Finally over a week later a woman calls me from corporate. I explained to her the situation and was very rude! Stating the waivers a property of Claire’s and they would not release them to me. So, if this awful situation ever affects you, don’t expect any help or sympathy from Claire’s on being robbed of your parental rights. They don’t give a shit, they got paid for the piercings and that’s all they care about. I had even explained to both Michelle and the woman I spoke with, I had no intentions of going after Claire’s for this. I wanted the waivers for the signatures on them that clearly weren’t mine so I could go after the woman who brought them into the store claiming to be their mother and signed for them to get their ears pierced.