Complaint History & Business Rating for Chicken Express Alvarado

704 N Parkway Dr, Alvarado, Texas, 76009, United States.

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No unresolved complaints againt Chicken Express Alvarado.
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Comments and Feedback from Users

  • Commented By:Angie N.
  • Recommended:No
  • On:29-Nov-2022
Angie N. says: I use this location a lot to get tea since moving here in 1/2022 and more times than not they either get the orders wrong or what happened last night. I’m the only one in line when I order then pay at window. I’m asked 3 separate times if I had “the…” wrong every time. After literally 25 mins and a line wrapped around the building blocking all avenues of parking lot, I get handed a sack that had been sitting there the whole time. I pull away from line into a space where I have to go to check what I got and find my chicken is cold, not crispy and a mix hard but chewy texture. I call Mgr and she says they’re so busy that all the tenders are fresh. I had to repeat myself 3 times before she finally agreed to swapping mine out. Yes! She took my order back (I certainly hope it was NOT to give to someone else) and when I got the new tenders they’re exactly the same.. cold, no crisp and combo chewy/hard. I call again only to advise her she may have sick folks soon because the chicken obviously sat out too long. (I’d say stacked on top each other is also why no crisp) She wanted to blame it on me adding a poppers while waiting so long even tho I was literally there 48 mins start to finish while my entire order sat so long before my own eyes. As much as 2 4-pc tenders, poppers & gallon tea cost, $26!!!! It’s def NOT worth that $$.
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