Complaint History & Business Rating for CCS Medical

Vanda E. says: Let’s just say since November 2020 when I was referred to this HORRIBLE company I have received 1, yes 1 supply order. Then, after a mistake y’all made because your customer service agents don’t know how to read notes properly.. canceled my order when they separated the two after 8 months of directing them to..I was literally in the dr office when they told me.. Yes your supplies are being sent. Just to find out a day later.. no because it was canceled you NOW need ANOTHER Dr rx...Why wasn’t this told you me 2 days prior WHEN I WAS WITH THE DR.? I was then charged 25$ to overnight my supplies. Only to find out UPS doesn’t even overnight on Saturday. So I was lied to Wednesday when I was told they were being overnighted. I was lied to and charged Friday for an overnight shipment. By then I was out completely even though I called week prior to that to let them know.

Not to mention my full time job now is to micro manage these incompetent people! They kept mixing my sensor order up with my pump supply order. So now I have nothing!

Needless to say I’ve been 4days now without my pump and my body is not use to injections so I’m running high then crashing.. all week!

Thanks to the “number one supplier of home medical supplies”. What a joke. The problem is your customers have chronic conditions they rely on you for and you could care less about us. Your supervisor aren’t any better either. Everyone should be trained on the same thing. I can call every day of the week and get a different answer and response of what is needed or pending ( as been my experience with your team). HOW DO YOU EXPECT YOUR CUSTOMERS TO GET YOU WHAT YOU NEED FOR THEIR SUPPLIES IF YOU DON’T EVEN KNOW!

DO NOT USE THEM!

Respectfully.. type 1 diabetic sitting here still waiting for her second supply order since November of 2020!

And no it’s not the insurance it’s not anything but these incompetent people. I’ve been a diabetic for 20 yrs I fully know what is needed and not needed which I why I call them every freakin day to see what is still needed so I don’t run into this exact issue.. see we’re that got me.

Kathleen O. says: CCS Medical has handled my Dexcom CGM supplies for a year. I have spent more time waiting for my supplies than actually having them. It took 3 months to receive new transmitters. I had ordered them 2 weeks before the last was to expire. I also have to wait weeks for sensors to arrive due to their need for “approvals” but they had been sending my info to a doctor I didn’t even go to. CGM stands for CONTINUOUS glucose monitor. I have not had a continuous experience since (sometimes) “receiving” items from CCS.