Complaint History & Business Rating for Brickland Homes Inc

14520 Wunderlich Dr, Houston, Texas, 77069, United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F

What Brickland Homes Inc customers think NEW

No unresolved complaints againt Brickland Homes Inc.
Have a complaint?

Comments and Feedback from Users

  • Commented By:Steve F.
  • Recommended:No
  • On:13-Nov-2016
Steve F. says: We contracted with Brickland Homes in 2013. We've been in the house for two years now, so have had time for the emotions of home building to subside. We can still say, without exaggeration, that working with Brickland was one of the worst experiences we've ever had.

They claim to be custom home builders, but balked at any requests outside of their 'standard'. They do not have a custom home capability or mentality. Attention to detail is entirely lacking and not once in our interactions did they apologize or take responsibility for issues. They used loopholes and ambiguous contract language to avoid accountability, usually placing blame on us. Change orders did not meet even a minimum level of pricing detail, every change order was incorrect, and all errors were in Brickland's favor.

They didn't provide a design consultant, 3D or color renderings during the design stage. Their vendors and subcontractors are not custom quality, and many are barely competent. Our Project Manager was the owner's son, who has a degree in Spanish and Latin American Studies. He was inept, and explained that he was instructed not to respond to us without first getting approval and review from his Mom and Dad.

We lived 2 hours away from the build site, and even after multiple, specific requests, progress reports were non-existent. They would not share their project schedule, though assured us one existed. They literally told us that there was 'too much uncertainty and they didn't want to be held accountable'. The build was late in completion, and well over budget. And by the end of the build, our Project manager pretended to lose his phone and would sneak out of the neighborhood if he saw us coming.

We have learned from our neighbors that our experience with Brickland was not unique. The list of issues and conflicts we had with them is extensive, but to keep this review somewhat brief, we'll just note that we have a 20 page documentation of our history with Brickland, none of it positive.
Respond. Click here if you're authorized to respond to Brickland Homes Inc customer comments or edit information on this profile.
Rate Brickland Homes Inc
  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend Brickland Homes Inc to a friend?
Submit Your rating and recommendation is not a claim filing. If you’re trying to resolve a dispute, please file a PeopleClaim here so that it can be properly communicated, negotiated and settled. Ratings and recommendations are usually not removed, although they may be subject to edit or removal.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim