Complaint History & Business Rating for Ally Financial Inc. (HQ)

PO Box 200, 200 Renaissance Ctr, Detroit, Michigan, 48243-1300, United States.

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What Ally Financial Inc. (HQ) customers think NEW

Comments and Feedback from Users

  • Commented By:Ann Z.
  • Recommended:No
  • On:01-Jul-2017
Ann Z. says: Even though after I sent two letters, one certified to have proof they received it, their response was not satisfactory at all. They did call and i returned the call and left a message. So then they sent a letter which explained their right to collect interest. They never responded to the points I made in my letter because the unprofessionalism of the staff could not be disproved. An explanation as to why they could not show me the payments received was never addressed by the customer service department letter I received. Much of their call center work is in the Philippians and clearly their training on cultural differences is lacking. The call center possesses no problem solving skills and maybe this is what Ally wants to frustrate their customers. Well they have succeeded!
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Ally Financial Inc. (HQ)’s Complaint History (2):

2 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    ALLY bank Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    • Problem with a service
    Claimant says:1/24/2014 I buy a 2011 Chevy truck. for my step son. ally bank finance . he never pay for 3 or 4 months. payment. so they repo the truck. so I ask how much I have to pay to get it back, I spoke to around 8 different workers from ally,. no one help me finally someone did told me total $2331.79, that will cover everything. I send $3298.56 this h...
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    • Claim
    • Seeking:

    2006 Maserati vin #ZAME9A960020750

    For:
    • Bad business practices
    • Contract / Agreement / Promise dispute
    Claimant says:I want this resolved I tried to work with Wendy from Ally Fraud. I feel Ally drop the ball, Ally waited 6 months and thay sent me the title to the car when I received the letter in July the lady told me disregard the car was paid for. I could have gotten the car back if this was done in a timely manner now Jeremy Hudson friend have wreck the car an...
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