Claimant says: "I purchased a Tracphone and it went bad. I was sent a new one 6-12-17 and had trouble setting it up. I called the service dept and they tried to help and came to the conclusion 6-22 that that phone was a bas product too. They said they couldn't replace the replacement for me and I had to purchase a new phone with no reibursement from them. I find this unacceptable, they had me on the phone for a bout an hour trying to fix the problem and couldn't. I feel I should not have to purchase a new phone wehn they can send me an” ...Show more »

Claimant says: "I purchased a Tracphone and it went bad. I was sent a new one 6-12-17 and had trouble setting it up. I called the service dept and they tried to help and came to the conclusion 6-22 that that phone was a bas product too. They said they couldn't replace the replacement for me and I had to purchase a new phone with no reibursement from them. I find this unacceptable, they had me on the phone for a bout an hour trying to fix the problem and couldn't. I feel I should not have to purchase a new phone wehn they can send me another one. The operator told me it was a lost and she couldn't help. I've been a customer for over 10 years and feel they should accomodate me.*” ...Show less »

Claimant says: "I have an ongoing issue that you tech support is unable to resolve. In the last month I purchased a new phone only to have the SIM card fail. Tech support sent a replacement only to have it fail. Tech support sent a new phone and SIM card. That card also failed. I returned the phone to Wal-Mart and purchased a different model Only to have the SIM card fail in that phone as well. Desperate, I had an old phone reactivated only to find I can text but not make a call. I have talked until angry with tech support to no avail.” ...Show more »

Claimant says: "I have an ongoing issue that you tech support is unable to resolve. In the last month I purchased a new phone only to have the SIM card fail. Tech support sent a replacement only to have it fail. Tech support sent a new phone and SIM card. That card also failed. I returned the phone to Wal-Mart and purchased a different model Only to have the SIM card fail in that phone as well. Desperate, I had an old phone reactivated only to find I can text but not make a call. I have talked until angry with tech support to no avail. What is wrong with Straight Talk? I have used this service for approximately four and 1/2 years without a single problem that couldn't be resolved quickly, I would like to remain with this company but I cannot if this isn't resolved very quickly.*” ...Show less »

Claimant says: "bought phone on 10/1/2015 received and did not work they sent me another phone and still not working I sent the phone back at my own expense 7.49 phone price 52.99 on 10/15/15 they received on 10/19/15 fed ex tracking number 537279329188 they issued a ticket number for refund and as of 2/18/16 they said I would have refund in 24 to 48 hours and when I called today to check on refund they now say I will not get refund because they said they received empty box and I would have to file complaint with my bank and called me” ...Show more »

Claimant says: "bought phone on 10/1/2015 received and did not work they sent me another phone and still not working I sent the phone back at my own expense 7.49 phone price 52.99 on 10/15/15 they received on 10/19/15 fed ex tracking number 537279329188 they issued a ticket number for refund and as of 2/18/16 they said I would have refund in 24 to 48 hours and when I called today to check on refund they now say I will not get refund because they said they received empty box and I would have to file complaint with my bank and called me lier and I informed them that on 2/18/16 that they had the phone in there hands to get the serial number to issue the refund and every time I call they come up with different excuses for not giving refund I have had enough and I want my money back this has been going on since October of 2015 can you please help*” ...Show less »

Claimant says: "I have a phone that I purchased a couple years ago from TracFone that I have used without incident until I encountered a problem with having my phone service shut down without prior notice by TracFone. The date in questions is approximately 12/22/13. TracFone made an erroneous claim that I had purchased prepaid minutes around 12/22/13. TracFone then claims I cancelled payment on a later date and therefore TracFone claims they gave me minutes which they never received payment. When I contacted TracFone directly I was t” ...Show more »

Claimant says: "I have a phone that I purchased a couple years ago from TracFone that I have used without incident until I encountered a problem with having my phone service shut down without prior notice by TracFone. The date in questions is approximately 12/22/13. TracFone made an erroneous claim that I had purchased prepaid minutes around 12/22/13. TracFone then claims I cancelled payment on a later date and therefore TracFone claims they gave me minutes which they never received payment. When I contacted TracFone directly I was told to send in a check for approximately $103.60 to reactivate my phone. When I tried to explain my case I was immediately cut off and a rehearsed statement was repeatedly read aloud over and over to me. I had an extremely difficult time understanding the broken English the representatives spoke. After several attempts to get a supervisor I was put on hold. The same representative came back online and said that I was now talking to a supervisor (really?). After approximately an hour on the phone I said I will file a complaint with the BBB of Florida. At this time I was then forwarded to a real supervisor who said that I never was talking with any supervisor previously and will help me from here. Once again I explained: I never bought prepaid minutes through TracFone nor cancelled payment with anybody at anytime. I was asked to fax my credit card statement showing proof of my claim. I did and never received a response. At this time I filed with the BBB of Florida. I was contacted through the BBB by a Shindy Maxwell (Employee of Tracfone) that I was offered several resolutions and never replied therefore the case is now closed. That is 100% false statement. She never contacted me with any resolutions, ever. I then called her number and was asked by her not to file any other claim and just to mail my financial institution receipt showing no transaction for prepaid minutes to TracFone was made. I asked for proof on TracFone???s end to support their claim of which financial institution was involved. TracFone said they can???t do that. So I did send in my credit card statement showing the only charge made was for a ringtone around the date in question. In addition I also sent the next month???s statement as well showing no cancellation of any amount to anyone was ever made I mailed this proof on 03/31/14. To date I never received any further contact about this case. I believe it???s actually criminal that without any prior warning or chance to prove my case that my cell phone was shut down. I had previous minutes that were uncontested that they hold hostage. I was willing to just have those uncontested minutes shifted to another TracFone, but they wouldn???t even do that. I have followed all requests by this company to no avail, and have yet to receive any other resolution other than to pay them more money. I believe I have been scammed, as they have provided no proof that what they are telling me over the phone even happened. I have credit card statements that show there was no cancellation or dispute of any charges to TracFone, or any other company. Isn???t the accuser supposed to provide proof of their claim before accusing me of this false accusation? In the United States I thought we are presumed innocent until proven guilty. TracFone has failed to substantiate their false claim. I find this very ironic that no attempt to give resolution or even contact me to the disposition is yet another mark against a company that profits off communication. TracFone's business is communication, yet they can???t communicate a simple response from a paying customer. I can provide any documentation needed to support my claim. Just give me the courtesy and chance to do so. All I want is my unused minutes (1016.70 minutes) returned to my new phone. I also had to purchase a new replacement phone ($10.99) for which I like a refund for.*” ...Show less »

Claimant says: "I have tried several times to settle this mater since the end of April. This company will not work with me. My phone was under maderfaction warranty. The facility received June the 7th and lost my phone and will not five me a refund or a replacement i purchased the phone for 129.99. I have a tracking number that signed for a priority mail. Could you please help me here is my information Pam Nelson 812 East Drybread Lane nineveh. I am disabled and they where they knew it and i needed a phone.”