Claimant says: "Laminate flooring made by this company is defective all over. This company paid an inspector who said I over mopped the floor to get out of the warranty. When I asked the inspector what he thought, he got angry, yelled at me do you want to pay me? if you want to pay me I'll tell you? do you want me to finish? loud and hateful.Jeff from Lowes witnessed this. I'm too weak to mop as I should, I have a mop that puts out a mist of water, made for these type floors. I live alone and no shoes are worn inside by anyone. Lowe's ”
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Claimant says: "Laminate flooring made by this company is defective all over. This company paid an inspector who said I over mopped the floor to get out of the warranty. When I asked the inspector what he thought, he got angry, yelled at me do you want to pay me? if you want to pay me I'll tell you? do you want me to finish? loud and hateful.Jeff from Lowes witnessed this. I'm too weak to mop as I should, I have a mop that puts out a mist of water, made for these type floors. I live alone and no shoes are worn inside by anyone. Lowe's said the floor is defective, I have told them they have to replace it, they have to back the warranty. I've been on medication for years for anixity and just thinking about this floor and the report causes severe anxiety attacts that last about 12 hours. I had the boxes of flooring inside for the amount of time required before installtion. I know how to care for this floor because I had the same type floor for many years. The stress this has caused and is causing me is worst because of my medical condition, I've gone from a regular med to valium because of the stress. The Lowe's man, Jeff was here when the inspector was and he was a witness to how hateful the man was to me. The took pictures of the floor. Just the fact that I'm sick and weak, in bed all the time would tell anyone I don't have it in me to mop all this floor. Jeff came out earlier alone, he thought the whole floored looked really bad. The installation company came out, they said it was the floor. I take care of what I have because it can't be replaced. This new floor was a result of a water heater that burst and flooded my house, the insurance money is what bought this floor and it cracks when I walk on it. It's just a matter of time before it starts popping up. I have contacted a lawyer but prefer the company stand by it's warranty. This floors reviews on Lowe's web site alone is proof the floor is junk. I told the inspector that I'd have to mop after he walked in my home w/shoes on, but I didn't because I didnt have the engery. If I have to, I'll sue Lowes and they can sue Kronotex in return. The floor will be replaced. My old floor looked beautiful but a busted water heater is why it had to be replace.*” ...Show less »