Claimant says: "Claim edited 8/1/17 to include claim 1504803 plus update Grounds for this matter: 1.) Hughs Net assured me if I 'bundled' I would pay $29.29 plus tax for each service internet, TV, and phone. They couldn't tell me tax because each state is different. (I missed red flag) 2.) I asked if I should ask any question that I'm unaware of? No. At that time I was unaware Hughs net does not supply cable or satelite TV. At the instillation I was informed TV was a different company and bill. When I got that bill it was $” ...Show more »

Claimant says: "Claim edited 8/1/17 to include claim 1504803 plus update Grounds for this matter: 1.) Hughs Net assured me if I 'bundled' I would pay $29.29 plus tax for each service internet, TV, and phone. They couldn't tell me tax because each state is different. (I missed red flag) 2.) I asked if I should ask any question that I'm unaware of? No. At that time I was unaware Hughs net does not supply cable or satelite TV. At the instillation I was informed TV was a different company and bill. When I got that bill it was $69.78 far above the $29.95 plus tax price quoted.& 3.) After having Hughs Net about two weeks the end of April, 2017 I called to find out what the bill would be. The bill had not been generated yet and I could not get that information. (I missed another red flag.) 4.) I called numerous times to complain that WIFI/ u-tube kept stopping and took seemingly forever to reload?/ stream? Each complaint was followed by a survey within a day or two to my e-mail as to if and was my complaint resolved. Each time my responce was very disatisfied and still u-tube was not fixed. The dates are....24 April, 28 April, 18 May, 19 May, 23 May, 24 May, 25 May, and 1 June. The last time I had to say, Look, I am not stupid! Stop repeating over and over I have to be close to the router when I have told you over and over that I am less than three feet from it and u-tube still is not working. FIX IT! 5.) The very worst may have put my life in danger. The phone number I was assigned from Hushs Net was for Lewiston, Maine which is about an hour from my home in Searsport. If I would have had to call 911 unable to speak....I have no adjective to describe my feelings. 6.) Hughs Net me failed on so many levels and would not uphold their end of the promise of good service. Now they want $621.09 for canceling. 7.) Now Direct TV wants about $400.00 for early cancelation. claim # 1504803 explains the many ways hughs net failed. Since filing this complaint on 27 June, 2017 they have sent a bill for over $600.00 for early termination of their contract. And because of Direct TV's connection to hughs net I had cancelled them also. Direct TV has asked for $450 for early termination. So now I must include these amounts in the amount I am seeking. Should I add a monetary value to the frustration I suffered from them violating the contract from the very start by not giving me good service as promised, being treated rudely, and by assigning me a phone number an hour out of my 911 area? Seeking $1484.97 07-02-2017 - Because of my rush to get Hughs Net equipment out of my home I mistakenly put three items in the box to Hughs net which belong to Direct TV. Item number: SKU C62-100 all serial #s begin with: A61LB6TE100 794, 877, 650. On 30, June I called Hughs net to inform them of my mistake. Direct TV had requested that I ask Hughs net to forward those items to Direct TV. 1) I was told they could not contact the ware house. 2) Warehouse will scan them and shelve them. 3) After I asked them to find a way to forward above information to whomever so they can be returned to me or forwarded to Direct TV, they hung up on me? got disconnected? 4) So I called informed them this is my second call about this issue, repeated everything only to be informed testily, 'Well, we just don't do that.' 5) I was instructed to call UPS give them the tracking number, 1Z7AF388033310619, when empty box was sent to me and with that UPS can trace the return to Hughs Net tracking number. 6) UPS was very understanding and tried for half an hour but found only that the box was delivered to me on 22 June, and no way to find the return tracking number. I had taken that box to Robs True Value Hardware in Belfast, Maine on 27 June 2017. claim # 1230704 Grounds for this matter: claim # 1504803 explains the many ways hughs net failed. Since filing this complaint on 27 June, 2017 they have sent a bill for over $600.00 for early termination of their contract. And because of Direct TV's connection to hughs net I had cancelled them also. Direct TV has asked for $450 for early termination. So now I must include these amounts in the amount I am seeking. Should I add a monetary value to the frustration I suffered from them violating the contract from the very start by not giving me good service as promised, being treated rudely, and by assigning me a phone number an hour out of my 911 area? Seeking $1484.97 Update: 27 July, 2017 Letter dated 17 July from hughsnet is full of 'mistakes'. 'Service was activated on April 19, 2017 and I requested to cancel on April 5, 2017'. Cancel before activation? Virtually all of my complaints were ignored from items filed on 27 June 2017 #1504803-153193. They claim there was 'no opportunity given to address any technical issues and no attempts made to troubleshoot the service. With no history of issues...early termination fee is a valid charge.' They have issued a $200.00 credit for early termination of the Internet and waived phone early termination fee. Hughsnet had denied that I called numerous times complaining of the poor service. They did not acknowledge their violation of FCC regulations about assigning a phone number 83 miles away. I have since filed with FCC ticket number # 1799717 on 25 July 2017. A few years ago when I lived in Louisville, Kentucky EMT services responded in moments when I dialed 911 completely unable to speak or breathe. I doubt I would be alive if that happened here with the phone number they assigned. Should I ask for compensation for that fear they put me through? Direct TV should be payed early termination fee by Hughsnet because of their many poor business practises and gross negligence. I should be compensated for all my filing fees and the many hours I have spent/wasted on them.*” ...Show less »

Claimant says: "My problem with hughes net is that that charged my credit card in the amount of $118 on June 06,2016 this transaction wasn't approved by me. I call them to speak about my questions and concerns were i was rudely dealt with by one of there repersenatives. she begin to try amd explain to me that i authorized the automatic payment back in october of 2015. I then explained to her that if that was the case then they wouldnt have received the payment. because the visa card i started my account with them was no longer vaild. s” ...Show more »

Claimant says: "My problem with hughes net is that that charged my credit card in the amount of $118 on June 06,2016 this transaction wasn't approved by me. I call them to speak about my questions and concerns were i was rudely dealt with by one of there repersenatives. she begin to try amd explain to me that i authorized the automatic payment back in october of 2015. I then explained to her that if that was the case then they wouldnt have received the payment. because the visa card i started my account with them was no longer vaild. she said sir the last time we spoke was on january 6 2016 and you jojn welch authorized us to set up auto pay with your american express. that was also not true being i didnt start my american express avvpunt until the end of febuary 2016. she then said i see were you went online and mad a one time payment with the american express that was set up for auto pay back in january. i said maybe you did hear. me I DIDNT OPEN THE AMERICAN EXPRESS UNTIL FEBUARY OF 2016! she said sir im sorry theres nothong i can do being you authorized the payment by phone when we called you on june 05 2016 so i said what number did you call she said 706 461 9674 i asked if that was the only number on my file she said yes so i began to tell her that also wasnt possible being i changed my cell phone carrier in febuary. meaning my number had also be changed and you also just told me the last contact we had was in january but now we had cpntact in june also? i asked to be be transfeered to her mannager . after waiting on hold for 10 15 mimites he comes on the line . he asked how he could help so i told him the same thing i told the representative. he began to act and traet as if i were lying to him. he stated that my account showwed that i set up auto oay with american xpress back in october 2015. i told him how that couldnt happen being my new card hadnt been open since october o just started this account back in febuary. he said thats not possible shows here it was started in october. he said i can refund the money to your account id you would like. i said most certainly i was put on hold for a dew monutes. he came back on the line and said im sorry sir but i cant give you a refund for a payment you agreeed upon when we contaced on the 461 number on jine 5 2016 i told him i havent had that number for months so how you could you have called and spoke with me. he said sir have you ever made a one time payment with this american express card i repted and said yes i made a one time payment he said can you show me how you did that since we dont offer a one time payment option which i have pictures of the one tine payment page. he aais your account was locked back in april for non payment but my online accpunt say active and paid i asked how did you come up with the 118 i owed you he smaid that was the 61.58 you owed us and the rest was a late fee charge. my payment wasnt due until the 8 eighth of the month he said i apoligize i told you wrong the 118 eas from two unpaied months i asked does my hughes net dishboard clearly dated the times and date and amount for feb march and april werw paid and no balance left. he said sir im sorry you authorized the payment i cant do anhyhing. i asked so when i take you to court and sue for $3000 because of the way i was treated like an amial called a liar and finacilly took food out of my kids mouth with out authorizing it. i asked if the information he had given me was what would be his fight in court he said yes i think so. he also said our entire concersation had been recorded ans they would use the recording. i laughed. at this point i just hung up.This company be littled me as a coustmer lied to me about there process made me oit to be a liar and refused to work with me in amyway there for im sueing them.*” ...Show less »

Claimant says: "Hughes net's charge of $260.00 to disconnect their services when you are not satisfied with their services. This is an outrageous charge.”