Claimant says: "I have been going through a nightmare with TK that has been ongoing for abut 9 months. I took my car there for new brakes: a simple brake job. I ended up going there 7 times over the course of months as it kept on making noises. They did try to fix it but to no avail. They put in two sets of brakes, two bearings. After 7 times, I took it to the Honda dealership. It ended up costing me about $1,400 to fix what was wrong. They had lost a part which is what they originally said was a problem. I had to rent a car f”
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Claimant says: "I have been going through a nightmare with TK that has been ongoing for abut 9 months. I took my car there for new brakes: a simple brake job. I ended up going there 7 times over the course of months as it kept on making noises. They did try to fix it but to no avail. They put in two sets of brakes, two bearings. After 7 times, I took it to the Honda dealership. It ended up costing me about $1,400 to fix what was wrong. They had lost a part which is what they originally said was a problem. I had to rent a car for 5 days while they ordered the part. It ended up that a hub was dented which they said could easily be caused by improper installation of the bearing (s). Why did they replace the first? It could have also been caused by them repeatedly putting the car on the rack. I have never hit anything, not so much as a curb with that car. I returned their brakes. No sense in returning the bearing. I tried to contact corporate. Get this: when I called the corporate phone number, they said that they could no longer talk to me as it had been red flagged by corporate. I said that I thought that is whom I was speaking to as it was the number listed as corporate. They said no. I asked for the phone number. They said 'corporate has no phone number and you have to wait for them to contact you.' Really? How were they planning on doing that without a phone? Then I was contacted by their regional manager and told I would be receiving a check by 6/28/14, about four months after everything finally got resolve. No check received as of 7/4. At that point, I emailed the regional manager about 5 times telling him since he had lied to me, I had no interest in speaking to him on the phone, that if he had anything to say to me, I wanted it in writing, in email. Then he would either call me or email me telling me to call him. Someone isn't listening. This is without a doubt the worse experience I have ever had with any form of service.*” ...Show less »