Claimant says: "Lennox Air Condition Warranty repairs were requested. I provided at Lennox Claim Number. Service was done on the unit and I was charged $320 for Freon to fill the unit. I was told that it was probably a slow leak since the unit was never serviced and that I would have to pay for the Freon. A month later the air conditioner quit cooling again even though it was rarely used. ARS looked at the unit but said that outside air temp was not hot enough for them to work on it. I was informed that if they came out again I would h” ...Show more »

Claimant says: "Lennox Air Condition Warranty repairs were requested. I provided at Lennox Claim Number. Service was done on the unit and I was charged $320 for Freon to fill the unit. I was told that it was probably a slow leak since the unit was never serviced and that I would have to pay for the Freon. A month later the air conditioner quit cooling again even though it was rarely used. ARS looked at the unit but said that outside air temp was not hot enough for them to work on it. I was informed that if they came out again I would have to pay again for more Freon as well as the Labor charge even though even though the unit was under Lennox Extended Warranty. I subsequently checked with Lennox and they informed me contrary to what I was told by ARS that Labor, Parts, as well as Freon are included in the Extended Warranty.*” ...Show less »

Claimant says: "I cold not get the pilot light to stay lit on a water heater in a rental house at 7818 E 48th st Indianapolis In. I called ARS on Dec 5, 2015 to repair the water heater that they installed on June 12, 2013. I was informed that the the part that was needed was under warranty, but the service call and labor to install the part was not. They replaced the high limit switch on the water heater and charged me $275.00 for the diagnostic fee and the installation. On January 16, 2015 the pilot light went out again. This time ” ...Show more »

Claimant says: "I cold not get the pilot light to stay lit on a water heater in a rental house at 7818 E 48th st Indianapolis In. I called ARS on Dec 5, 2015 to repair the water heater that they installed on June 12, 2013. I was informed that the the part that was needed was under warranty, but the service call and labor to install the part was not. They replaced the high limit switch on the water heater and charged me $275.00 for the diagnostic fee and the installation. On January 16, 2015 the pilot light went out again. This time they said that the problem was the gas valve, and the cost would be $460.00 . At the time I complained to the repair man that I shouldn't have to pay that much money, since I just spent $275.00 a little over a month ago for the same problem. He said that his supervisor would be in touch with me and I could complain to him. The supervisor (Jason Lee) never called. I feel like I should get a refund for $275.00 for the mis-diagnosis back in December. George Douglass 7824 Shrike Ct Indianapolis In 46256 317-842-7688*” ...Show less »

Claimant says: "I Have the support of Michael Nieri from the Arizona Solar Industry, Geoff Sutton, who will be administrating the Solar Hot Water Inspection Program starting August 1,2010 and who has taken pictures of mistakes made with the installation of this unit, and Peter Barney who inspected this unit at my home and who is a master plumber. I can send you supporting pictures and comments by Geoff Suton if needed.”