Claimant says: "I don't want the men to lose their jobs, although that would be doing QWest a service, but I do insist that they be re-trained to deal with real humans. Josh had NO right to talk down to me the way he did, even though he claims he contacted SS when, in fact, he didn't. He's the real liar. And Jerome, his supervisor, should be called on the carpet for not following through. Both need training and should possibly lose pay while they are training.”