Claimant says: "In 2010 we purchased a frameless showerdoor and a large wallmirror and had both installed by mirrors and more. A few month ago I noticed the showerwall, where the door was mounted to, was pulling away. I contacted the co. and was told they are not responsible but they would take the door off so it could be repaired.The guys from mirrors came and took the door off and assured me after I asked what did they screw the heavy door to, they answerd oh we put wallanchors into studs and slapped the wall to demonstrate that ther”
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Claimant says: "In 2010 we purchased a frameless showerdoor and a large wallmirror and had both installed by mirrors and more. A few month ago I noticed the showerwall, where the door was mounted to, was pulling away. I contacted the co. and was told they are not responsible but they would take the door off so it could be repaired.The guys from mirrors came and took the door off and assured me after I asked what did they screw the heavy door to, they answerd oh we put wallanchors into studs and slapped the wall to demonstrate that there are studs where they srewed in the door. Then I noticed that they stepped into the shower without protective shoecovers and made the tub very dirty. Right before they left to my surprise they handed me a bill for $200.00. I called the co. and asked for an explanation and was the told they assumed that there was a wood wall behind the fiberglass wall but they never discussed that with us. I told them that they are the pros that is why we choose them to install, because we do not know what are the conditions have to be to install such a heavy door, but they should know, it is their business.So Phyllis Bowen then said she would speak with the president of the co.and would call me the next day.That was April 16th. She never called but we received another bill on May 4th this time 150.00 and the stipulation if paid with cc there will be 10% added to the bill. We had to put up a scaffle and look behind the siding to see how to repair it.That cost was $400.00.I tried to call the day after we got the bill and resolve this situation but they neverv seem to be in the office during reg hours. We did take pictures off the wall from behind the showerwall to demonstrate that they did not screw anything into any studs.*” ...Show less »