Claimant says: "LG 47V4400-UA product model I am not happy with the service that I did not receive. My TV has not worked for at least a month already. Being told that i was to get it fixed the day of 2-2-12 i have received a call from the service tech saying they have to order a part, (without looking at the TV) when the part comes in they will let me know to send someone out to fix it. Days waiting figuring the part was ordered on the day of 2-2-12 or 2-3-12 which are business days i was told it was no” ...Show more »

Claimant says: "LG 47V4400-UA product model I am not happy with the service that I did not receive. My TV has not worked for at least a month already. Being told that i was to get it fixed the day of 2-2-12 i have received a call from the service tech saying they have to order a part, (without looking at the TV) when the part comes in they will let me know to send someone out to fix it. Days waiting figuring the part was ordered on the day of 2-2-12 or 2-3-12 which are business days i was told it was not ordered till the days of 2-6-12 or 2-7-12. NOT ACCEPTABLE. Calling multiple times to figure this out with patience i have not received any information on where the part is, back ordered, and when it will be resolved. The last recorded message that i have from a MIKE, was telling me that within ten business days if they do not have the part or received information on the part that the TV will be submitted and i will receive an upgrade. Mike has also said that i should call back on 2-17-12 to find out if the part is in. Calling back on 2-17-12 i was told to wait till Monday and that it she wont find out where the part is till Monday. Mike had said that if i call back on 2-17-12 that he or someone else will have the information for me. I feel that i deserve a better TV with a receipt stating that i will have warranty starting over from the day that i receive the new upgraded TV. I should not have to wait for this part any longer. All in all i have decided to return the TV with contact to the BUSINESS BURREAU to make my complaint of how much i have been jerked around, unless there is something better to wait for. I will not wait till 2-20-12 to hear that i have to wait another week and for someone to come out to fix it. I have been lied and munipulated too. It sounds like they are trying to cover for whatever they are not doing to ressolve this problem. p.s. TV, all receipts, and warranties are in my posession. Thanks for your time, Kasey L Kappelman*” ...Show less »