Claimant says: "In Oct. my wife & I reserved a two-night stay with the Holiday Inn Express, 1033 Wisc. Dells Pkwy S. on an employee discount rate. The hotel accepted the reservation without question or instruction as to how an employee rate worked. Prior to that day we had stayed at 2 other Holiday Inns on 10/13 & 10/14 without a problem. On Monday, 10/17, my wife & I, arriving at the hotel, were informed that our employee discount did not apply as we needed a discount card required at time of arrival. I requested the Hotel manager, ” ...Show more »

Claimant says: "In Oct. my wife & I reserved a two-night stay with the Holiday Inn Express, 1033 Wisc. Dells Pkwy S. on an employee discount rate. The hotel accepted the reservation without question or instruction as to how an employee rate worked. Prior to that day we had stayed at 2 other Holiday Inns on 10/13 & 10/14 without a problem. On Monday, 10/17, my wife & I, arriving at the hotel, were informed that our employee discount did not apply as we needed a discount card required at time of arrival. I requested the Hotel manager, a Micheal Krueger, GM. Again, In making the reservation no one told us of the requirement. He said he didn't care and that we could not stay there without paying full rate. He offered no alternative solution for the error of his staff not informing us of the card required. He then accused me and my wife of being dishonest & cheats. Tension began to raise. I told him he was an embarrassment to the hospitality business. Voices were raising and I suggested we continue the discussion outside. He followed me & brought his 250# desk boy & wanted to fight. I'm 65 & disabled Vet. He was 55, 160#. His boy - 25 & 250#. Ridiculous Treatment! A lie detector will confirm*” ...Show less »