Claimant says: "I booked a trip for December 13th to the Bahamas, with hotel. A cruise ship was supposed to take us from West Palm Beach to the Bahamas, and then back 4 days later. The cruise ship crashed on Halloween and is in dry dock until February. They notified me on Dec 4th of the situation, 5 weeks after it happened and 1 week before vacation. My airline tickets are non-refundable so I need to pay a $200/person change fee for 4 people. They would not refund the $616 I paid CCL to book the trip. They did refund money paid for upg” ...Show more »

Claimant says: "I booked a trip for December 13th to the Bahamas, with hotel. A cruise ship was supposed to take us from West Palm Beach to the Bahamas, and then back 4 days later. The cruise ship crashed on Halloween and is in dry dock until February. They notified me on Dec 4th of the situation, 5 weeks after it happened and 1 week before vacation. My airline tickets are non-refundable so I need to pay a $200/person change fee for 4 people. They would not refund the $616 I paid CCL to book the trip. They did refund money paid for upgrades. I am out $1416 because CCL crashed their ship.*” ...Show less »

Claimant says: "I purchased a 2 night cruise to the Bahamas with 2 nights on the island for 2 people. I was told that I could also stay in Orlando or Fort Lauderdale during this trip. I was NOT told that I was REQUIRED to stay in Orlando or Fort Lauderdale for 2 nights AND take a timeshare tour PRIOR to the cruise or I would not receive my boarding pass. I was NOT told that I would be required to pay additional fees (per person/per night) to the hotel in Orlando or Fort Lauderdale, which I did not want to go to in the first place. I wa” ...Show more »

Claimant says: "I purchased a 2 night cruise to the Bahamas with 2 nights on the island for 2 people. I was told that I could also stay in Orlando or Fort Lauderdale during this trip. I was NOT told that I was REQUIRED to stay in Orlando or Fort Lauderdale for 2 nights AND take a timeshare tour PRIOR to the cruise or I would not receive my boarding pass. I was NOT told that I would be required to pay additional fees (per person/per night) to the hotel in Orlando or Fort Lauderdale, which I did not want to go to in the first place. I was also NOT told about the additional fees (per person/per night) on the ship, which is basically a glorified ferry. I was lead to believe that the large sum of money I paid upfront for this package would cover everything except food and entertainment on the island. I was NOT told that only SOME of the food on the ship was included, only SOME of the entertainment (shows) on the ship was included, and absolutely NONE of the drinks were included. The overall price that we ended up paying was FAR too much for what we got. For what we paid, we could have flown to the island and stayed longer than 2 nights. Which is exactly what we should have done since the extended stay on the island was the only pleasant part about our trip; and we did not need to go through Caribbean Cruise Line for that. It should also be noted that while on the cruise (both to and from the island), we met several people having a similar experience with this company. Many of those people had done their own research (after purchase, like myself) and discovered that this company has an F rating from the BBB mostly due to their failure to disclose facts. I don't understand how this company is still doing business.*” ...Show less »

Claimant says: "my 84 year old mother who has kidney cancer and a little dementia called caribbean cruise line and booked a trip that she did not know she was booking. It was a caribbean cruise line mailed promo. She called the cruise line and tried to cancel and they would not give her money back. She was charged $800 and they were going to credit $400. There is no cancellation clause in their operation.”