Claimant says: "An ipad was purchased for a christmas present and at the time of the purchase we were told if it was returned within 3 days it would not be activated. It was in fact returned the following day. I then received a bill in january 2012 for the returned item. I called verizon immeditely and told them the ipad had been returned (call made 1/8/12 @ 11:50am talked to Terrance) I was told that the charge was taken off and everything was taken care of. I received another bill in feburary stating it was past due. I again called a” ...Show more »

Claimant says: "An ipad was purchased for a christmas present and at the time of the purchase we were told if it was returned within 3 days it would not be activated. It was in fact returned the following day. I then received a bill in january 2012 for the returned item. I called verizon immeditely and told them the ipad had been returned (call made 1/8/12 @ 11:50am talked to Terrance) I was told that the charge was taken off and everything was taken care of. I received another bill in feburary stating it was past due. I again called and spoke to Mike on 2/6/12 @ 6:01pm we had a conference call with QWest (now Centurylink) and after quite some time and effort Mike resolved the issue and credited my account. Now I receive a letter from the NCTUE notifying me that there has been a report that adds negative information to my consumer data report. So I again call Verizon and talk to Eileen on 5/2/12 @5:00pm. She made some notes on my account and told me to call the repoting bureau to resolve the issue. Why am i having to resolve their mistake and more importantly why is the continuing to be a problem and reflecting negatively on my credit! Why can't they get this resolved once and for all. I have been a Verizon customer for 13 yrs and this treatment is unacceptable and I feel at this time some compensation is warranted.*” ...Show less »