Claimant says: "I have a paid for contract with Precision that provides me with service availability for my heat and A/C. I get a 20% discount on parts and regular labor charges for repairs. Back in late November, I called for a seasonal checkup on my heat. The mechanic came out and said the heat was OK, but tried to sell me new A/C units because they were old. He also said I needed a new Run Capacitor and a Hard Start Kit for one A/C Unit because there was oil leaking from the Compressor Capacitor. He installed them and charged me $1” ...Show more »

Claimant says: "I have a paid for contract with Precision that provides me with service availability for my heat and A/C. I get a 20% discount on parts and regular labor charges for repairs. Back in late November, I called for a seasonal checkup on my heat. The mechanic came out and said the heat was OK, but tried to sell me new A/C units because they were old. He also said I needed a new Run Capacitor and a Hard Start Kit for one A/C Unit because there was oil leaking from the Compressor Capacitor. He installed them and charged me $129.70 for the Capacitor and $221.03 for the Hard Start Kit (after the 20% discount). I checked with WW Grainger Co (parts distributors) in Phoenix and these parts cost $20.90 and $37.10 respectively, from them. That amounts to over a 600% markup plus the labor to install them. In my opinion this is an outrageous profiteering of Senior Citizens. I am 87 years old, living on Social Security. I have since checked with other A/C service companies in the Valley and find they would have only charged $42.00 and $75.00 for the same parts. I overpaid these crooks more than $237.00 extra for work that at best was questionable in need, as they did not leave the old parts behind to prove they were defective. I had my son call to ask for a partial refund and they refused. Sincerely, Burdell Brekken 15346 E. Palomino Blvd. Fountain Hills, AZ 85268 Tel. 480-816-0184*” ...Show less »