Claimant says: "Company stated that they would help us through Loan Forensic Audit. They took my $990.00 on Febuary 15, 2011. On March 11, 2011, I got a call stating that they had lost my paperwork and I would need to resubmit the paperwork, even though they were able to take my $990.00 to begin the process. Customer rep then called me to provide more information and to reassure me the QWR would be processed, and it was never done. I called back in April and they said they resent the QWR, but my mortgage company stated they did not”
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Claimant says: "Company stated that they would help us through Loan Forensic Audit. They took my $990.00 on Febuary 15, 2011. On March 11, 2011, I got a call stating that they had lost my paperwork and I would need to resubmit the paperwork, even though they were able to take my $990.00 to begin the process. Customer rep then called me to provide more information and to reassure me the QWR would be processed, and it was never done. I called back in April and they said they resent the QWR, but my mortgage company stated they did not even receive it. They also stated that I should stop paying on mortgage due to the fact that the monies would enter into and escrow account anyways during the letigation process. Now I am in risk of foreclosure, and I have already lost my family due to the strain it took on my spouse.*” ...Show less »