Claimant says: "I bought three bedroom peices from Weir's Furniture store that totaled close to $2000. The delivered my order about a week later, and only got one of the three peices correct. The dresser was the one I ordered, but the bed I ordered was not the same as the one I had ordered, and they forgot my mirror all together. They also delivered a desk that I had not ordered instead. When I called, the manager (Tina Grimes) told me that she was very sorry, and that the sales person (Tom Last Name?) rung up my mirror incorrectly (ab” ...Show more »

Claimant says: "I bought three bedroom peices from Weir's Furniture store that totaled close to $2000. The delivered my order about a week later, and only got one of the three peices correct. The dresser was the one I ordered, but the bed I ordered was not the same as the one I had ordered, and they forgot my mirror all together. They also delivered a desk that I had not ordered instead. When I called, the manager (Tina Grimes) told me that she was very sorry, and that the sales person (Tom Last Name?) rung up my mirror incorrectly (about $600 short of what it actually costed), because it was actually the desk (that I didn't order) that was charged to my account. She said that the correct order including my bed, and my mirror would be delivered on Friday (two days later), and that they would pick up the desk. She did say that I would have to pay the additional money that the incorrect charge did not include. I feel like they should have honored that price over the inconveinence; but simply gave Tina my credit card over the phone to pay the additional $600 owed. On Friday, I came home to see that the right bed was delivered, but not my mirror. I called to see what happened, and they informed me that they had broken my mirror, and that it would take up to 4 weeks for me to re-order, and receive another one just like it. I was very frusturated at this point, and spoke with a gentleman named Scott Wyatt; with customer service (the only one who showed he had any customer service skills), and he proposed that he could email me the pictures of the broken mirror to see if I wanted it; and that he would give me a discount, or I could keep the $400 desk that they wrongfully delivered anyway. If not, he said that he would be happy to order me a new mirror. I told him I needed to look at the pictures to evaluate the damage, and then think about it. Once I had, and called back; Scott was already gone for the day. I then spoke with a Jason (I was told was also a store manager at the Plano location). I re-explained everything to him, and told him that I had made my decison, and that I chose to take the discount on the mirror; and to go ahead and order the new mirror (they could pick up the desk). I also asked what the discount was; and let him know that I would be more tha happy if they simply gave me back the $600 (difference from the original price I was charged). He said he would relay this information back to Scott Wyatt, and get back to me. He called back about an hour later, and then said that he could not refund me the $600, and would only give a discount on the broken mirror; to be equal to the the price of the desk. This statement does make total sense; except it is not what I was told in the first place. Then, the following day; Tina Grimes said that Scott does not have the capability to give any discounts what so ever, and that she would NOT be giving me a discount on the new mirror; and keeping the desk was not ever an option either. This was completely apauling to me. I then asked her: so, is it a common practice of your company to charge someone full price on something that was rung up wrong, not delivered, then broken, and finally that I will possibly have to wait 6 weeks before receiving the peice that I paid for already? And Tina seemed indifferent, and could care less about providing any sort of customer service; and in fact was very condesending, and rude. She made snyde comments like you knew how much that mirror was; didn't you? And that she had a hesitation to re-order my new mirror, because of how I was communicating with her. (After I have already PAID for it????)As if I intentionally had the sales person ring it up wrong. If I could not afford that mirror, I would not be shopping at Weir's, and would not have already paid the difference the first time she asked (after the first wrong delivery). As if I am a scheming theif? I pointed the mirror out to the sales clerk, and simply thought the mirror was on sale. I asked Tina to speak with someone over her to see if I could get an respect as a paying customer, instead of being transferred to different parties, being told many different things, and getting the run-around.She said that she could have the owner contact me directly. The following day, she informed me that the owner was out of town, and that he would be happy to provide me with a $100 gift card to their store. This is a complete slap in the face: first of all, there is not one thing in that store that can be purchased for a $100, secondly, I told her that I do not want to do business with them ever again. I told her that I would like to personally speak with him, when he got back in town,or if he would prefer, I could send him an email to respond to. I told Tina that I could not take her word for it because they had been misleading all along, and to tell the owner that it was imparitive that I speak with him. We ended that conversation, for her to tell him that, and seemed to return my call rather quickly for reaching someone that was so unavailable, because they were out of town. She replied that the owner said that the $100 gift card was his final call, and he had no reason to speak with me. I felt pushed off, I felt like the company as a whole could have cared less that I still do not have my entire order, and did not make any means to compensate me for their mistakes. In fact, they charged me the same price that they would have to someone who just went into the store, bought the mirror, and took it home that same day. To me this says one of two things that happen often in this particular Weirs: 1) The management, and owner; Mark Moore; do not care at all for making their customers happy when THEY AS A TEAM make countless mistakes, and or 2) This type of thing is a regular occurence at their store,a nd simply cannot afford to concess their mistakes. Either way, I still do not have my furniture in it's entire order that I have paid FULL price for (3 weeks ago at this point), feeling discredited, cheated, and angry.*” ...Show less »