Claimant says: "On 25 NOV 11 I visited the YMCA on Charlotte AVE in Rock Hill, SC along with some family members. Upon entering the establishment we were not greeted with the warm friendly Hello or Welcome to the YMCA, instead the customer service employee Ashley asked in a very rude abrupt manner are you members. I informed the representative that I was a member, and my two family members were guest. We were then directed to a typed letter stating that a 24-hour notice is required before any guest can visit. The policy letter had so” ...Show more »

Claimant says: "On 25 NOV 11 I visited the YMCA on Charlotte AVE in Rock Hill, SC along with some family members. Upon entering the establishment we were not greeted with the warm friendly Hello or Welcome to the YMCA, instead the customer service employee Ashley asked in a very rude abrupt manner are you members. I informed the representative that I was a member, and my two family members were guest. We were then directed to a typed letter stating that a 24-hour notice is required before any guest can visit. The policy letter had some gray areas that I questioned. Due to the fact that the representative was not able to fully articulate this policy letter, I asked to speak with a manger. I was informed that all mangers were off duty that day; however, the representative stated they were able to call them as needed. I requested that a manager be called to address my issue. Due to the fact that I challenged the accuracy of the policy letter, the representative became very agitated and disrespectful towards me. I was then told by the representative to shut-up and leave before she called the police. This was very embarrassing due to the fact that this was done in front of another employee and incoming members. I informed the representative that her job may be in jeopardy by addressing a customer in the manner and tone at which she had chosen. I told her that I would be informing her superiors about her comments. To my surprise the representative said, She didnt care if I told her superiors, and that her job would be secured. The representative then called the property manager Mr. Ronnie Robinson. He was of no assistance at all in the matter. The customer service repersentative was rude, abrupt, and very disrespectful.*” ...Show less »