Claimant says: "I cannot get this crew to honor its committment to add minutes to my cellular phone when I have purchased a new card and made numerous contacts with them. This problem has existed for over a week, and I have even complied with their requests for more information and faxed information to them. I am beginning to wonder how reliable that they are. I would appreciate your help. Bill Harrold, #(336) 957-2297”