Claimant says: "My name is Cynthia Sparks and I am contacting you directly in regards to my vehicle which was serviced in your King of Prussia location in December. You will find the specifics regarding the car listed in your system under Jeffrey Casey the former store manager. While I understand that Mr. Casey is no longer employed with your company, the vehicle and the disservice that I (the customer) have experienced needs to be addressed and corrected. The 2003 Lincoln Aviator was brought into your store and diagnosed with” ...Show more »

Claimant says: "My name is Cynthia Sparks and I am contacting you directly in regards to my vehicle which was serviced in your King of Prussia location in December. You will find the specifics regarding the car listed in your system under Jeffrey Casey the former store manager. While I understand that Mr. Casey is no longer employed with your company, the vehicle and the disservice that I (the customer) have experienced needs to be addressed and corrected. The 2003 Lincoln Aviator was brought into your store and diagnosed with having a misfire. The vehicle was serviced and you can reference Invoice # 55189261 / Order # 26328847 which was completed on 12/23/11. The problem misfire was still occurring and the car was again taken into your King of Prussia location for re-evaluation. During the re-evaluation process, my transmission was blown and further damage resulted. Mr. Casey communicated this information to upper management and was advised to take the car to a transmission shop. The vehicle was then taken into Tropical Auto Repair which NTB has done business with in the past. Tropical Auto Repair indicated that the transmission was indeed blown, due to the technician incorrectly testing / retesting for the misfire. Further communication with Tropical suggested either a transmission repair (no guarantee) or a transmission rebuild (guarantee). They also said they had been in communication with NTB and it would be determined exactly which course of treatment would be covered. Now, let me say that as a registered nurse I have no clue in regards to automotive repair. This is my take in medical terms, my car was taken into your facility for evaluation, was given treatment, then an artery was blown due to negligence on behalf of the company. After all was said and done, the responsibility for repair was mine in the sum of $2400.00 which is improper accountability on the company's part. I have spoken to Bernard Francis, Keith Rubin and Steve Sheldon with the bottom line being , were not covering it. I as well as Mr. Casey have made several phone calls into the customer complaint department with no f/u from anyone to date. I have been inconvenienced in terms of not having my vehicle, having to work extra hours to come up with the cost to recover it and been basically ignored by the staff at NTB. I really don't get this! I have no idea if this situation has anything to do with Mr. Casey but let me be clear here. My stress level has been exacerbated with all of this and I, as a consumer, have nothing to do with the relationship between NTB and it's employees or former employees. Oh, did I mention that the misfire still exists, therefor it confirms that my transmission did not have an issue before it was taken into your company. I now have an appointment to take it into the dealer an will most likely be subjected to more out of pocket costs. To wrap this up, I am again requesting some direct communication here in regards to the fact that NTB damaged my transmission, inadvertently of course, but none the less. I have experienced nothing but upset as well as inconvenience behind it all and frustration as it's apparent that this may be stemming from the disconnect between NTB and Mr. Casey. I am a righteous consumer and I just want to be treated fairly in this case which is why I am bringing it to your attention. I'd prefer we settle this most expeditiously so that I can move forward with the dealer to correct the real issue that apparently has nothing to do with my transmission as Tropical Auto Repair rebuilt it. I thank you in advance and I hope to have this matter resolved at this level. You may contact me directly onthe number which is listed in your file and with customer complaint. Sincerely, Cynthia Sparks*” ...Show less »