Claimant says: "I purchased a mattress in 2007 that has an indention so bad I can't roll to the center of my bed. I only weigh 108 lbs. When I started looking into the Warranty that was 5 yrs. they told me in only had a 3 Yr. Warranty. I have paperwork I signed that said it was for 5 Yrs. They decided to wave the 2 yr and let me go thru the Warranty process but it came back that in was not indented 1 and 1/2 . Like I said I cant even roll over in my be because of the hump. I called Sealy and they said they needed a sn # off the be” ...Show more »

Claimant says: "I purchased a mattress in 2007 that has an indention so bad I can't roll to the center of my bed. I only weigh 108 lbs. When I started looking into the Warranty that was 5 yrs. they told me in only had a 3 Yr. Warranty. I have paperwork I signed that said it was for 5 Yrs. They decided to wave the 2 yr and let me go thru the Warranty process but it came back that in was not indented 1 and 1/2 . Like I said I cant even roll over in my be because of the hump. I called Sealy and they said they needed a sn # off the bed. Come to find out there was none. Sealy had never heard of the name I gave them for the mattress they sold me. Matress firm told me the mattress was a different one but the very same quality as the one I picked out that day. If that was the case the warranties should have been the same. I was baited and switched. I have all the paper work for the sale but for some reason the only thing I need was not on the mattress. The tags are hard to get to and it is a king mattress so I was unaware there was never a tag.*” ...Show less »