Claimant says: "Matthew Kaplan of M Kaplan Interiors of Malvern PA refuses to refund monies for a furniture item costing $4500. He refuses refund or delivery and will not respond to phone calls to try to resolve.
This store owner agreed to deliver a furniture item on trial basis. The piece was to be delivered to see if was appropriate as far as fit and style. After many phone calls to M Kaplan Interiors and no returned calls I proceeded to leave a message to refund my money to my credit card. Still no response. Finally, I did”
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Claimant says: "Matthew Kaplan of M Kaplan Interiors of Malvern PA refuses to refund monies for a furniture item costing $4500. He refuses refund or delivery and will not respond to phone calls to try to resolve.
This store owner agreed to deliver a furniture item on trial basis. The piece was to be delivered to see if was appropriate as far as fit and style. After many phone calls to M Kaplan Interiors and no returned calls I proceeded to leave a message to refund my money to my credit card. Still no response. Finally, I did reach Matthew Kaplan of Kaplan Interiors to arrange delivery and he commented he didnt think I wanted the piece anymore and that it would be in both of our best interest to refund the monies because now there would be a storage charge. He was not sure of what the charge would be and said that he would call me back. Well several days had passed and I did not hear from him again. Therefore, I called him again and he reported that there would be a storage charge of $100 per month. But, there were not any discussions of storage costs and no reason the piece couldn't have been delivered to see if was appropriate. He just neglected to follow through with the return calls. In addition, there was not any storage of the furniture because it still remained in his showroom at that time. M Kaplan Interiors owes me $4500 . Matthew Kaplan still refuses to recognize that he has not refunded or delivered !!!! He also is still not answering my numerous calls.*” ...Show less »