Claimant says: "i took my vehicle to this body shop after i got into a car wreck i had insurance it wasn't my fault for the accident. the insurance co.(progressive) gave him a check and he didn't complete the work that was stated in the estimate, my first mistake was not knowing that i had to get and estimate from the shop prior to the insurance co. writing theirs' and he took full advantage of that and my vehicle is in bad shape, i informed the insurance co but they said that i chose the shop, its my doing and they cant help me so I a” ...Show more »

Claimant says: "i took my vehicle to this body shop after i got into a car wreck i had insurance it wasn't my fault for the accident. the insurance co.(progressive) gave him a check and he didn't complete the work that was stated in the estimate, my first mistake was not knowing that i had to get and estimate from the shop prior to the insurance co. writing theirs' and he took full advantage of that and my vehicle is in bad shape, i informed the insurance co but they said that i chose the shop, its my doing and they cant help me so I am typing this as the(in the) beginning: I Howard Atkinson have informed the Better Business Bureau (BBB) Case #91155781 about Mr. John Durant and Michael Wren (THEY BOTH HAVE BEEN CHARGED WITH FORGERY, ARMED ROBBERY, EVEN FRAUD AS WELL AS MINOR INFRACTIONS) of John's Custom Paint and Body., located in Dallas at multiple locations at 2621 Royal Ln, Dallas TX 75229, 12444 E Northwest Hwy, Dallas TX 75228, 3015 S Garland Ave, Garland TX 75041 as well as California (research his name in that state)., as well as 11818 E Northwest Hwy Dallas, TX 75218., I have stated to the Better Business Bureau(BBB) that i took my vehicle to this body shop after i got into a car wreck i had insurance it wasn't my fault for the accident. the insurance co.(progressive) gave him a check and he didn't complete the work that was stated in the estimate, my first mistake was not knowing that i had to get and estimate from the shop prior to the insurance co. writing theirs' and he took full advantage of that and my vehicle is in bad shape, i informed the insurance co but they said that i chose the shop, its my doing and they cant help me. John's Custom Paint and Body then responded to the BBB that: 1).The vehicle in question, a 2005 Mitsubishi was repaired per the specifications made by the insurance company Progressive per their estimate request made on 6/16/2010. 2).All repairs were made per the request. 3).The damages were assessed by Lindsey Mcnutt the Progressive representative. She can be contacted at (972) 841 - 1399 or at (972) 395 - 2300. 3).The owner ( Howard Atkinson ) came out and pulled a gun on one of my workers in front of the claims adjuster. 4.)A second incident occured when the owner got someone to steal the vehicle without paying for it and that person wrecked car but got away and that 4). The incident was recorded as case #223568x with the Dallas Police Department on 8/09/2010. The Dallas Police Department is now looking for that person and the vehicle. Thank you for your assistance in regards to this matter. Respectfully, John Durant General Manager John Custom Paint and Body I then informed the Better Business Bureau (BBB) that: The vehicle was not repaired per the insurance specifications which is why the Insurance Claims Adjuster went out to the shop to take pictures of my unrepaired vehicle on 07/01, nearly 3 weeks after the vehicle has been brought into John's Custom Body Shop (06/11). I pulled my gun, registered under my name, in self-defense, as one of Mr. Durant's employees came up to me, while I was inside my vehicle, and made physical threats, as well as another employee trying to open my passenger door, as I was leaving. The rest of his employees, then chased after me after I left, and I struggled to find a police station and came across a policeman's house instead and he can attest to them chasing me, as we both pulled up to his house. His name is Lt. James Foster, and his number is 214-749-5906. After the incident, I called Mr. Durant who stated to me that he will not give me any receipt of any work done on my vehicle, nor will he accept any other form of payment but in his own words, cold, hard, cash. He also stated that he will sabotage my car, which he did. After retrieving my car from him, he reported it stolen, so I had to go downtown and tell the police that I am the owner of the car after I got pulled over. The police who helped me said that he indeed filed a false claim, her name is Detective Sparks from the Dallas Police Department, and she may be reached at 214-671-3537. My car now does not have AC, fuses are spliced, and I have an estimate of the damages he has done to my car intentionally from the Mitsubishi dealership, which amounts to over $2000 ( I can fax this as well). My family now suffers from the heat of the Texas sun, which he is responsible for. Personal belongings of his as well as his relatives were also found in my car, including a fake license plate, an A/C repair guy's business card, an apartment application, which prove that he had been driving my car while it was in his shop. He also drove my car on the tollway on 07/23, which I got the bill for, while the car is supposed to be in his shop being repaired. My personal belongings were also no longer in my car, including paperwork containing sensitive information, and are in his current possession. The Better Business Bureau(BBB) then concluded that: Complaint ID#: 91155781 Business Name: Johns Custom Paint and Body The Better Business Bureau has received your Customer Response and has noted that you remain dissatisfied after the company's formal answer to your complaint. Our conciliatory attempt of having the two parties arrive at a mutually acceptable agreement to the dispute was not successful. Because the company is not an Accredited Business of the BBB, there are no other options available at this time to help bring about resolution between the parties. Because the issues remain disputed, we are closing the case under the heading of Administratively Closed. If you wish to pursue this matter further, you may pursue these options. 1. You may be able to sue in the Justice of the Peace county courts, commonly referred to as Small Claims court. You will need to determine the county in which the company is located and call the county seat for more information. Or, check one of the online search engines to see if your county has a web site, which may provide helpful information on how to file a suit. 2. You may consider hiring an attorney to assist you. If you do not have an attorney, you can call the Dallas Bar Association Referral Service at 214-220-7444 for assistance. 3. If the company requires a state license from a state agency, you may be able to file a complaint with that agency. If you do not know if a business requires a license, you can access the State of Texas web site State Agency link at http://www2.tsl.state.tx.us/trail/agencies.jsp to inquire. You can view the details of this complaint at the following internet site: http://dallas.app.bbb.org/complaint/view/91155781/c/pli74g Sincerely, BBB Complaint Department I really need help from any form of legal entity etc... i have also contacted ripoffreport .com #645788*” ...Show less »