Claimant says: "I ordered a part from D&J Small engines. They said the part would be in at the end of the week. This was for a lawnmower and it was spring so time was of essence. The part never came in. When asked why and when, they didn't know but when it came in they would call me. I told them that I was going else where for the part. This prompted a return phone call from D&J Small Engines saying the part would be shipped a month after the ordered date. I wanted my money back. They wouldn't refund my money. I had to overnig” ...Show more »

Claimant says: "I ordered a part from D&J Small engines. They said the part would be in at the end of the week. This was for a lawnmower and it was spring so time was of essence. The part never came in. When asked why and when, they didn't know but when it came in they would call me. I told them that I was going else where for the part. This prompted a return phone call from D&J Small Engines saying the part would be shipped a month after the ordered date. I wanted my money back. They wouldn't refund my money. I had to overnight the part directly from Toro. So, I paid twice plus shipping fee's. All this time D&J claimed that Toro did not have the part and they were ordering directly from Toro. I found out later that it was not Toro they were ordering from but a distributor.*” ...Show less »