Claimant says: "Citadel submitted a phone by ck incorrectly causing the payment to be delayed and now after speaking with David Trujillo (customer service representative and supposed supervisor) I am livid. This person tried to turn their obvious fault into my culpability. This person repeatedly tried to speak over me and not listen to what I was saying. I want someone higher up in this company to call me at 760 622-8775 Thanking you in advance, David Bracamontes”