Claimant says: "I pay my bills on billpay through Bank of America. I made a mistake and sent Brighthouse $1,208.78 instead of $108.78. This happened on 12/16/15 On the 17th of Dec. seeing the amount deducted from my account I call Brighthouse and have been given a hard time having them return my money. I paid the correct amount of $108.78 so they could just credit the wrong amount back to my checking. At first they said it would take two business days to get it back to me. When that passed I called again and was told they needed” ...Show more »

Claimant says: "I pay my bills on billpay through Bank of America. I made a mistake and sent Brighthouse $1,208.78 instead of $108.78. This happened on 12/16/15 On the 17th of Dec. seeing the amount deducted from my account I call Brighthouse and have been given a hard time having them return my money. I paid the correct amount of $108.78 so they could just credit the wrong amount back to my checking. At first they said it would take two business days to get it back to me. When that passed I called again and was told they needed a pipeline to prove the money came from my account! So I went to my bank and they faxed two proofs that it was from my bank account. It was faxed directly to the Accounts Dept. in Orlando. Yesterday I was called by Brighthouse telling me it would take 7 to 10 business days. I argued with them. If they can get my payment and have it in my account in 24 hours, it shouldn't take 7 to 10 days to return it to me. I wanted an explanation and they couldn't give it to me. I want their customers to know what happens when you make an honest mistake. I needed that money for Christmas and a few bills and now I have allot of stress on me. If you can help me or expose them for poor customer service. I am Cecile Spear, 386 503 0332 of Flagler Beach*” ...Show less »