Claimant says: "more than 2 months ago I took my 2005 GMC van in to service-the check engine light was on. it was determined that 2 oxygen sensors on the left side were at fault. I had spoken with the tech & gave him the OK if he was sure that this would solve the problem. No price was discussed nor did the service writer call to give an estimate, he did call when the vehicle was finished. upon picking my vehicle up I was shocked at the price ($660.)
I went to my van to find my rear-view mirror hanging by its wires & tucked into the l”
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Claimant says: "more than 2 months ago I took my 2005 GMC van in to service-the check engine light was on. it was determined that 2 oxygen sensors on the left side were at fault. I had spoken with the tech & gave him the OK if he was sure that this would solve the problem. No price was discussed nor did the service writer call to give an estimate, he did call when the vehicle was finished. upon picking my vehicle up I was shocked at the price ($660.)
I went to my van to find my rear-view mirror hanging by its wires & tucked into the left side of the dash area, also the complimentary car wash was not performed. the next day I took the van in & someone re-installed the mirror. I wanted to talkj to the service mgr. ( Mike Steele) but he was not there, so I went to talk to the GM( Rob Kittleson) Who upon telling him of the $660.00 charge for the 2 O'2 sensors nearly fell off his chair as he indicated that this was an extremely high charge & that he would tell Michael Steele upon his return. 3 days latter I spoke with Michael, who indeed was awair of my situation, he gave me his word that he would take care of this. Well obviously he hasnt, several unanswered messages to him & his dad(Kevin Steele) have not been answered.I also visited Michael 2 more times--each time his reply was I told you I would handle this. I'm completly agast to my treatment as I have known the Steele's since 1982. I have bought 12 vehicles from them, spent 10ns of thousands in parts & sevice & even worked for them for almost 10yrs. none of this apparently matters as neither Steele has the class to return a call. or keep their word. Take my history away from the equation, I'm still(was) a customer ( who everyone agreed was over charged) with their world-class service motto everyone is entitelled to at least a returned call. Everyone can buy O'2 sensors for my van for less than $50.00 a piece & the time to install them should be less than an hour(they simly unplug-unscrew). A generous bill should be 1/2 of what I was charged, & soehow I was made to believe that Michael would take care of it that way. Months have passed---NOTHING, not even a phone call. To say I'm extremely upset is putting it lightly. They NEED to make it right.*” ...Show less »