Claimant says: "They represented themselves through an email as being from OPTONLINE, WHICH IS MY CABLE COMPANY,,,,SAYING THAT I HAD TO DOWNLOAD THE INFO, FOR MY PC PROTECTION, AND THAT I NEEDED TO SEARCH AND SCAN, ETC. WELL THIS PRODUCT WAS IN TOTAL TO COST ME 47.85, TOTAL,,,,,,,, THE PRODUCT DID NOT DOWNLOAD, SO I CALLED THE CABLE COMPANY TECH, WHO TOLD ME THAT IT WASN'T FROM THEM, AND THAT THEY NEEDED TO RETURN THE MONEY OR FILE FRAUD CLAIM,,,,,BUT IT HAD TO BE REMOVED THIS THING THAT WAS PUT ON MY COMPUTER, CAUSE SOMETHING DOWNLOA” ...Show more »

Claimant says: "They represented themselves through an email as being from OPTONLINE, WHICH IS MY CABLE COMPANY,,,,SAYING THAT I HAD TO DOWNLOAD THE INFO, FOR MY PC PROTECTION, AND THAT I NEEDED TO SEARCH AND SCAN, ETC. WELL THIS PRODUCT WAS IN TOTAL TO COST ME 47.85, TOTAL,,,,,,,, THE PRODUCT DID NOT DOWNLOAD, SO I CALLED THE CABLE COMPANY TECH, WHO TOLD ME THAT IT WASN'T FROM THEM, AND THAT THEY NEEDED TO RETURN THE MONEY OR FILE FRAUD CLAIM,,,,,BUT IT HAD TO BE REMOVED THIS THING THAT WAS PUT ON MY COMPUTER, CAUSE SOMETHING DOWNLOADED THAT WAS MESSING UP MY PC TOTALLY...... I CALLED ASCENTIVE, THE RETURNED 29.95, TODAY, I CALLED TOLD THEM THAT WHERE'S THE 17.90 ADDITIONAL MONEY, FINALLY THEY AGREED TO RETURN THAT, WE'LL SEE.....THE PROBLEM IS THAT WED. THURS. AND FRI. I CALLED ASCENTIVE LLC. TO GET THEM TO REMOVE WHATEVER IT WAS THAT LOADED INTO MY PC. THAT WAS MESSING IT UP....CAUSE I WAS CANCELING ORDER CAUSE OF FRAUD,,,,,WELL THEY REFUSED. FINALLY FRIDAY I HAD TO HAVE DELL SOFTWARE REPAIR REMOVE IT FOR $141.38 CHARGE............WHICH I THINK ASCENTIVE OWES ME BECAUSE FIRST THEY DEFRAUD ME, THEN REFUSE TO CLEAN UP THE MESS THEY IMPLANTED ON MY PC. WHICH DELL TOLD ME ONLY THEM OR DELL COULD REMOVE.....IT CONTAINED VIRUSES PLURAL, PLUS COOKIES, AND OTHER TRACKING INFO....WHICH WOULD ATTRACT HACKERS ETC......I WANT MY MONEY BACK, AND I WANT PEOPLE WARNED ABOUT THIS PLACE.*” ...Show less »