Sep 27, 2013,
“Please understand Mr. Azar has been a long time customer of ours. He has ordered since 2008 and our terms and conditions have always been the same. These are explained at the time of the purchase and also reiterated on the invoices received. It is the responsibility of the consumer to contact us if they wish to cancel future shipments, which he has done in the past.
We do strive for the highest customer service. In light of this, because he is such a long time customer, we have issued a refund in the amount of $189.95 plus the $9.95 shipping and handling. He should see this appear in his credit card within 3-10 business days, depending upon his financial institution. We regret we were unable to resolve this without escalation.”