PeopleClaim or the BBB — which is best for your complaint?

When you've got a beef with a product or service provider, is it better to use or the Better Business Bureau? Deciding which way to go depends on your problem and what you're trying to achieve, and your own preferences. And it doesn't have to be an
either/or: nothing prevents you from using both services. Whatever you decide, before filing a complaint it's useful to consider the differences:

Compare The Better Business Bureau
Cost to file a complaint Free Free
Premium services Post unresolved complaints on the Web. Copy complaints to regulators and watchdogs. Request help from third parties. Share info with other claimants. Mediation and arbitration Corporate advertising Request a quote from a business.
Scope Any complaint against anyone, anywhere, including businesses, professionals, individuals and government agencies Limited complaints against businesses and charities in the USA and Canada. Excludes complaints against professionals and in matters under litigation.
Who decides when your complaint is settled You do. Claims are resolved only once the claiming party's terms are fully satisfied. They do. The BBB can mark complaints closed at their discretion.
Accepts fees or advertising from the businesses it reports on Never Yes
How service is supported User fees from premium services Membership fees, advertising, and corporate sponsorship from the businesses it monitors
Dispute resolution process Automated negotiation - settlement process Free Membership fees, advertising, and corporate sponsorship from the businesses it monitors
Eat their own cooking? Yes, if you are in any way dissatisfied with PeopleClaim or its services you can file a PeopleClaim against PeopleClaim. We will always respond. No, you cannot file a complaint against the BBB through the BBB, and the BBB is not a member of the BBB.
Always posts both sides Yes* No
Applies to claims where claiming party elects to post their claim publicly.
Source: BBB ­— the power of public posting

One of the advantages of PeopleClaim is your ability to let the other party know your complaint will post publicly on the Internet if it is not settled within the time you specify.

Companies and other organizations know the importance of maintaining a positive online reputation. Public posting is a powerful incentive to resolve complaints quickly and fairly. Seeing that your complaint will post on the Internet gets the other party's attention and encourages settlement before anything goes public.

Once posted, there is ongoing motive for the other party to resolve the problem and remove the dispute from public view. After posting, advice volunteered by PeopleClaim users, professionals, and others comes into play: information from those who see your posted claim can lead to resolution.

Who decides when your claim is resolved and what is fair?

With PeopleClaim, you do. It's that simple. Unlike the Better Business Bureau, there are no intermediaries, no subjective judgments, and no potential conflicts of interest due to accreditation fees. The full details of your claim remain posted until you and the other party reach an agreement or until you choose to remove the claim.

This levels the field and puts you control, while providing a powerful and ongoing incentive for fair resolution of any valid claim filed through the PeopleClaim system. is supported by consumers.

That means the customer is you, not the company you're complaining against. We think that makes better sense. Unlike the BBB, we don't accept fees or advertising from companies, organizations, or anyone else you may be having a problem with.

Anybody can file a claim for free at Our income is from our popular paid services like Internet posting and copying claims to regulators and watchdogs, which give claims the spotlight and generate extra attention that can lead to resolution.

Because we provide a 100% online service and are not involved in the content of complaints or the negotiation of claims, we maintain neutrality toward each side while providing an efficient channel for settling disputes.

Try PeopleClaim now.

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*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
PeopleClaim is a public dispute resolution system, independent of the Better Business Bureau.