Public Mediation

T.J. vs. Rock Auto Parts

Terrible refund policy

T. J. vs. Rockauto Parts
6418 Normandy Ln Ste 100, Madison, Wisconsin, 53719-1149 , United States
Amount Involved: $450.00
Complaint(s): Bad business practices
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Statement of Claim
Claimant says:
"I ordered an A/C compressor to fit my 2004 GMC Yukon. The part came in and was installed by a mechanic. Before completing all of the work, he pressure tested the compressor to see if there were any leaks. A fitting for a sensor (my model does not have this sensor so he left their plug in place) blew out. He determined that the compressor was the wrong one for my car. I tried to send back the part but was refused. The company said that it was a warrantee issue and that the work was not completed properly to return it. He didn't complete the work because it was the wrong part. This is not a warrantee issue. It is the wrong part. I just want to return it for a refund."
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  • 07-28-2020 — purchase
What Claimant Wants Hide
1. Refund: purchase price + shipping Sep 18, 2020 $180.00
2. Pay me for my time: 3 hours for mechanic Sep 18, 2020 $270.00
3. Other – Pay for claim posting cost Sep 18, 2020 $14.99
Just make me happy!
Claimant invites RockAuto Parts to make a fair offer to resolve this complaint.
Cash total : $464.99
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Awaiting response from Party
George Maxwell commented
George Maxwell (Comment):
"Was the order online or by phone? Did the claimant input the part number, or the make and model of the vehicle? If the claimant gave only the make and model and Rock Auto Parts sent what they thought was the right part, then the refund is owed--no ifs, ands, or buts. If the claimant used a specific part number, probably not, although Rock Auto Parts should take the incorrect part in part exchange for the correct part, provided it isn't ruined"
 (2 months ago)

Respondent's Counteroffer

There has been no response to this claim from RockAuto Parts. This claim will remain posted until resolved
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