Public Mediation

MG vs. Pearson Vue

M. G. vs. Pearson Vue
5601 Green Valley Drive, Bloomington, Minnesota, 55437-1099, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Pearson Vue
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 3395894
    • Amount Involved: 349.00
    • Filed On: Jun 25, 2022
    • Posted On: Jul 06, 2022
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"This online testing site provided me with testing for CompTIA Network + for certification into the field Computer networking. I paid $349 for said testing. I took said testing on June 13, 2022 at 9:am. It is a 90 minute test time limit. I completed the test within the time frame.

At the end of the test they have a survey for you to answer. Before you start the test they notify of the survey AFTER the test is complete. As I said, I finished the test and was in the process of taking the survey. They withhold your results until after the survey.

I have a heart condition where I take a diuretic pill for fluid build up. While taking the survey, I had to go urinate. I left and came back. When I did, the proctor informed that she was terminating the survey and I never got my results. Customer Service blew me off and would not even consider my presentation. They record the test as you are taking it. I could not return to the test to cheat as once you finish and click the proper links you are denied any access to make changes.

The survey has no bearing on the results of the test. It is asking personal questions like your age, how did you study for the test, etc."
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What Claimant Wants Hide
What By When How Much
1. Complete project: Test Results Jul 10, 2022 N/A
2. Change of policy: Take survey out of testing criteria Jul 10, 2022 N/A
1. Refund: Voucher Jul 10, 2022 $349.00
2. Other – Pay for claim posting cost Jul 10, 2022 $14.99
Cash total : $363.99
Non-cash: 2 items
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • -1
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Awaiting response from Party
Sophie Blythe commented
Sophie Blythe (Comment):
"I have to assume that Pearson Vue didn't provide an explanation because they couldn't. This policy is appalling."
 (21 days ago)
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  • 1
  • Contributed Solution: by Sophie Blythe On 07-22-2022
    PearsonVue has no justification for absurd withholding of test results; results should be released More...
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Is this a fair resolution?
  • 3
  • Contributed Solution: by George Maxwell On 07-18-2022
    Pearson Vue may have violated both the ADA and consumers' rights laws, as well as fair labor practices, by withholding the customer's product unless they completed free work for Pearson Vue More...
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