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M.J. vs. Palmer Administrative

M. J. vs. Palmer Administrative
3430 Sunset Ave Ste 26, Ocean, New Jersey, 07712, United States
    • Claimant Seeks: View.
    • Claim #: 2047675
    • Amount Involved: 1,620.00
    • Filed On: Jul 10, 2020
    • Posted On: Jul 21, 2020
    • Complaint(s):
      • Customer service runarounds
      • "I just feel ripped off."
      • "This feels like a scam to me."
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Statement of Claim
Claimant says:
"Purchased Policy for car repair April 29/2019. Canceled policy Feb 29/2020 due to financial problems. Was told to send a written request for termination of policy was sent Feb 262020 as asked. Spoke with agent Mar 10/2020 was told to call back. Called Apr 22202 was told to call OxCare. Called June 30th was told OxCare was no longer affiliated with Palmer Administrative. Called Palmer ADMINISTRATIVE Agent hung up on me."
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What Claimant Wants Hide
1. Refund: Canceled policy Jul 17, 2020 $1,620.00
Cash total : $1,620.00
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Awaiting response from Party
George Maxwell commented
George Maxwell (Comment):
"This is not the full refund requested; however, this may be the prorated amount due under the terms of the contract.

This seems like an excellent response from Palmer. I am surprised that the claimant hasn't either closed the claim, or at least commented on the response if it isn't what they're entitled to. I would recommend that the claimant respond immediately and, depending on the contract, take up any additional refund they believe they are owed with OX Car Care."
 (6 months ago)
Respondent's Counteroffer Hide
Message from Palmer Administrative: I have received and reviewed your complaint filed through I would like to apologize for any inconvenience you may have been caused. Palmer Administrative Services is the third-party administrator and OX Car Care is the independent agent from which you purchased this agreement.

I have reviewed your file which revealed that a refund was due from OX car care in the amount of $413.92 and a refund from Palmer Administrative Services in the amount of $166.81. I show Palmer Administrative Services issued you a refund on 06-16-2020 in the amount of $166.81 via check number 76679. This first check was canceled when we were advised that you had not yet received the check. A new check was issued on 07/21/2020 in the amount of $166.81 via check number 76894. Because Palmer Administrative Services is currently in litigation with OX Car Care and in order to eliminate any further possible delays from OX Car Care we have chosen to issue to you on behalf of OX Car Care, the refund due to you from OX Car Care. You will receive a second check in the amount of $413.92 via check number 76913, and this refund was issued today.
What By When How Much
1. Prorated Refund Jul 30, 2020 $580.73
Cash total : $580.73
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  • Contributed Solution: by George Maxwell On 07-22-2020
    Determine whether Palmer Administration or OxCar has your money and is responsible for refund. If they do not send it right away, file complaints as below. More...
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