Public Mediation

Riccardo Francese vs. General Motors (Gm: Headquarters)

  • 25% of recovery offered for best resolution

Rusting / Peeling Paint Hatch 2013 Chevrolet Equinox

R. F. vs. General Motors (Gm: Headquarters)
PO Box 33170, 300 Renaissance Center, Detroit, Michigan, 48232, United States
Amount Involved: Other terms
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4975436
    • Amount Involved: N/A
    • Filed On: Apr 22, 2019
    • Posted On: Jul 19, 2019
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Claimant says:
"My Chevrolet Equinox (2013) purchased brand new and now has 140,000km is continuing to peel paint from the hatch.  This was a problem brought to their attention in 2015/2016 and they stated that they would only pay 50%; I did not take this as they should pay for the entire thing.  It is peeling badly and is obviously due to a manufacturing defect.  I want General Motors to fix this problem with my hatch.  The rest of my vehicle is fine."
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Exhibits View
Additional Communication Between Claimant and General Motors (Gm: Headquarters) Hide
  • Apr 23, 2019, Claiming party added:
  • Attached are pictures showing the issues with the paint on my hatch. It is significant and it will continue to rust. I think I am being extremely reasonable, all I am asking is to repair this. My vehicle is kept in excellent condition.

What Claimant Wants Hide
What By When How Much
1. Repair: Repair paint on hatch May 07, 2019 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from General Motors (GM: Headquarters). This claim will remain posted until resolved
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