Public Mediation

William Clark vs. Epic War Llc Mobile Strike

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W. C. vs. Epic War Llc Mobile Strike - Machine Zone, Inc.
2225 E Bayshore Rd Ste 200, Palo Alto, California, 94303-3220, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5961902
    • Amount Involved: 30,000.00
    • Filed On: Dec 02, 2019
    • Posted On: Dec 13, 2019
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Claimant says:
"I have spent about thirty thousand dollars on the Mech Dimension part of the game. It continues to have multiple unresolved issues. I've exchanged many emails with customer service and they continue to tell me that they are working on them but have no idea when they will be resolved. I paid for these upgrades and they still aren't working after at least six months. I forwarded my customer service emails to MZ Legal without any response. I've asked several times for a refund of all money spent also without a response."
Reply Have a similar problem?
  • 12-02-2019 — Filed Claim
  • 12-10-2019 — Mobile Strike offered 2 packs worth $200
  • 01-14-2020 — Mobile Strike offered the 2 packs again
  • 01-14-2020 — I told Mobile Strike I would give them until 2/1/20 to respond or I will get attorneys involved
  • 01-16-2020 — Machine Zone contacted me with another offer
  • 01-25-2020 — I stated that I would sccept $10k, max base and improve customer service.
Exhibits View
What Claimant Wants Hide
1. Refund: All purchases including taxes Jan 01, 2020 $30,000.00
Cash total : $30,000.00
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Epic War LLC Mobile Strike - Machine Zone, Inc.. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 01-21-2020
    Room for negotiation regarding this SUBSTANTIATED claim against Epic War. Epic War should be employing this customer as a bug tester for glitchy new releases. More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Amanda Harrison-Oakley — Online mediator
  • On: 01-05-2020
  • I have similar unresolved issues with this company their standard reply is thank you general we will pass it on to the development team thanks for your feedback and nothing changes
  • 2
  • Contributed Solution: by Sophie Blythe On 12-19-2019
    MZ CEO Kristen Dumont needs to be looking at this. More...
If you are a party to this claim, click here.
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