Public Mediation

Linda Dixon vs. Comcast/Infinity

comcast service is the worst

L. D. vs. Comcast - Comcast Xfinity
1701 Kennedy Boulevard, Philadelphia, Pennsylvania, 19103-2899, United States
Amount Involved: $250.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3305657
    • Amount Involved: 250.00
    • Filed On: Jan 15, 2021
    • Posted On: Jan 26, 2021
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
Claimant says:
"Comcast is the worst! I have had to have comcast out 4 out of 5 days this week for substandard service or no service. Each person said they fixed the problem but by the next morning problem reappeared. I called again today 1/15 & asked to have my acct credited for 5 days of no service. I was told that no, i couldn't get 5 days of credit even tho i have had someone out 1/11,12,13, 14 & today again no service. They said they couldn't credit my acct until they sent someone out AGAIN! how many times do i have to wait on the phone & then wait for an agent.
The last time i had someone out was 1/14, he said it was my remote & gave me a new remote but didn't show me how to use all the new symbols. Today i can't get anything but a big black box telling me they were having problems on their side.

Why am I paying $200 a month? AND then they raise your bill another $25 a month but w/o any improvements. I've been a customer for 15 yrs., i have had trouble since day 1. Yet new customers get to pay $110 a month, there's no loyalty for long time customers. I am so frustrated having to waste hours of my time. I want at least 5 days of credit for having interrupted service. Please help w this company. Ihey are the only cable co. in my area. It's a monopoly"
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What Claimant Wants Hide
1. Credit: substandard viewing Jan 18, 2021 $50.00
2. Pay me for my time: 5 hrs at $40. an hour Jan 18, 2021 $200.00
3. Other – Pay for claim posting cost Jan 18, 2021 $14.99
Cash total : $264.99
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Respondent's Counteroffer

There has been no response to this claim from Comcast - Comcast Xfinity. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 02-02-2021
    Report Comcast to the FCC, and ask why you pay 2-3 times as much as people in the UK for worse service More...
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