Public Mediation

Chase Bank 499 S Palm Canyon Dr Palm Springs CA 92262-7303 Dispute

V. G. vs. Chase Bank - Jp Morgan Chase & Co. Headquarters
270 Park Ave Fl 12, New York, New York, 10017-7924, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5726699
    • Amount Involved: 1,075.00
    • Filed On: Dec 17, 2020
    • Posted On: Dec 28, 2020
    • Complaint(s):
      • "I just feel ripped off."
      • Overcharge or billing error
      • Problem with a service
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Statement of Claim
Claimant says:
"Instead of telling my 88 year old mother that when the balance in her Chase Plus Savings account dropped below $15,000 she would be charged a $25 per month service fee, the Chase employee put her on paperless statements so she wouldn’t know she would about the $25 charge.
My mother would never have agreed to going paperless as she didn’t have a computer, and would have changed accounts to avoid the fee if she had a paper statement in front of her to see the $25 charge.
This went on for 43 months until I changed her account to paper statements and a different checking account. (I am her daughter). So Chase got $1,075 out of her in a dishonest manner.
Can I get a reimbursement please?"
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Additional Communication Between Claimant and Chase Bank - Jp Morgan Chase & Co. Headquarters Hide
  • Dec 25, 2020, Claiming party added:
  • This occurred from February 2016 until August 2019.

What Claimant Wants Hide
1. Refund: Valienne C. Gerie Jan 31, 2021 $1,075.00
Cash total : $1,075.00
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Chase Bank - JP Morgan Chase & Co. Headquarters. This claim will remain posted until resolved
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