Public Mediation

My Claim vs. A & E Factory Service

R. S. vs. A&E Factory Service, Llc (Headquarters)
1560 Cable Ranch Rd Bldg A, San Antonio, Texas, 78245-2143, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Claimant says:
"On 5-16-2019 their employee worked on our refrigerator. He damaged the door and acknowledged same. He reported the loss immediately while at our home. The left door is dented under the water dispenser. The refirgerator is lss than 2 years old. I was contacted by their insurance company, who offered us $240.00 appearance allowance. This is unacceptable, which I told them. I also told them we just want the door either repaired or replaced, nothing more. They have refused. Sedgwick claimsperson Nicole Brush kept avoiding me and sending e mails. She then sent an email saying that she was closing the file if she did not receive the signed release she had emailed me back within 10 days. I recontacted A & E, who immediatley referred me back to Sedgwick. I advised them I did not want to have anything further to do with Sedgwick unless they gave us enough money to replace the door.  I was then told that was the only option available.  All we want is our refrigerator put back in the condition it was immediately prior to the loss. "
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What Claimant Wants Hide
Just make me happy!
Claimant invites A&E Factory Service, LLC (Headquarters) to make a fair offer.
1. Other – Copy claim to regulators Nov 12, 2019 $14.99
2. Other – Pay for claim posting cost Nov 12, 2019 $14.99
3. Other – Physical delivery charges Nov 12, 2019 $4.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from A&E Factory Service, LLC (Headquarters). This claim will remain posted until resolved
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