Comments and Feedback from Users
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Commented By:Ryal B.
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Recommended:No
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On:21-Oct-2015
Ryal B. says:
I was a long-time customer, subscribed to XM long before they merged with Sirius. After that, problems, problems, problems! Auto-drafted from my bank account without permission, after I cancelled auto-draft, it was till charged. Terrible customer service, always a 'run-around', long hold time, non-english speaking representatives, very frustrated! Finally found vice-president of Customer Relations contact info. and after emailing him, was able to get a refund of over $200. Will NEVER sign-up with them again, nor would I recommend them to ANYONE.
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SiriusXM’s Complaint History (7):
7 claims are currently posted for public review and comment
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- Claim
- Seeking:
Claimant says:I was a customer and sent them a check to continue my service , I did not give them my credit card number. they did not continue my service and I asked for a refund. Now they are jerking me around with all sorts of delay and not telling me the truth about mailed checks and cannot forwards a refund check to my winter address from my summer residence...
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- Claim
- Seeking:
For:
- Contract / Agreement / Promise dispute
Claimant says:I've had XM Radio for years. I was in a position I could not afford it. I called to cancel my subscription. By phone call, a representative of Sirius XM offered me a deal right after the merger. The deal was I would pay for the two radio's service at the price of $30.00 every six months. (2 radio's x $15.00) every six months. I've been paying that...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
Claimant says:I purchased a lifetime subscription to XM radio a year and a half ago for over $500.00 and was told I could transfer this up to three times if I purchased a differnt car. On December 31, 2011 I purchased a 2012 Kia Sorento and called to have my radio transfered to the new car. I am now out $500.00 and a lifteime subscription! I was promply told...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:On 6-1-11 sirius xm radio made an electronic debit in the amount of $221.97; this was payment for the year; next payment 6-1-12. Since then I've had service for the month of july, aug. and maybe a week or so in sept. I've faxed to them in july, a bank statement proving my payment. They faxed back a confirmation, and I've had many conversation' wit...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
Claimant says:I Had signed up for a two year contract with Sirius Radio. My two years was up in June and I had filled my contract. I do not want Sirius radio anymore. Unfortunetly they have an automatic renew policy, they tried to renew me on an expired credit card which would not go through. Then they put me in collection to renew my contract which I do not wan...
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