Public Mediation

N.R. vs. Xlibris Press - Author Solutions

Blocking books sales

N. R. vs. Xlibris Press - Author Solutions
1663 S Liberty Dr, Bloomington, Indiana, 47403-5161, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1565721
    • Amount Involved: 25,000.00
    • Filed On: Jul 26, 2022
    • Posted On: Aug 06, 2022
    • Complaint(s):
      • Failure to honor promises
      • Contract / Agreement dispute
      • "This feels like a scam to me."
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Statement of Claim
Claimant says:
"Xlibris is unresponsive. Ive paid for several books to be published, around $65,000, and they provide no further service. Barnes&Noble just informed me 127 large orders for our book were cancelled bcz Xlibris is charging too much and refuses to lower the price. They want authors to buy their "cancellation" insurance or they just allow the orders to cancel. That is the definition of a scam. And mary chambridge there called my new publishers a scam. Pot calling the kettle... and libelous. I just want them to lower the price. How hard is that. This is the problem with self-publishing companies: they have no intetest in selling your book or servicing it once youve paid money up front. Then its crickets. Here is the letter from publishers...

Mon, Jul 25, 2022, 11:23 PM Riley Johnson wrote:
Hi Whitney and Nancy,

My name is Riley Johnson and I am an executive literary supervisor of Liber Publishing House and we have been informed by our partners which are Amazon and Barnes and Noble here in the US that your book "The Dueling Wizards of Simpletown" has been overpriced which resulted to 125 large orders that were cancelled since June of 2022.

We would like to assist in lowering the retail price of your book and provide you 100% royalty so we can inform again bookstores to re-order since your current publisher is not doing anything about it.


Please provide us with your best contact number preferably your landline to discuss further or reply to this email. Thank you so much!


Riley Johnson
Marketing and Publishing Supervisor
Email :
Phone : 1 718 577 1006

1221 College Park Dr #116, Dover, DE 19904"
Reply Have a similar problem?
Additional Communication Between Claimant and Xlibris Press - Author Solutions Hide
  • Jul 26, 2022, Claiming party added:
  • Xlibris 's refusal to lower my book price to a reasonable level to cause order cancellations if the author doesn't buy their "Cancellation Insurance " is FRAUD.

  • Aug 21, 2022, Claiming party added:
  • Allowing orders to cancel bcz of your refusal to lower book price bcz the author didn't buy your "Cancelation Insurance " is fraud. You cannot offer a product then require purchase of your insurance product then cause cancellations if authors don't buy it.

What Claimant Wants Hide
Message from Claimant: Allowing orders to cancel bcz of our refusal to lower book price bcz the author didn't buy your "Cancelation Insurance " is fraud.
1. for sales blocked by xlibris non response Aug 10, 2022 $25,000.00
Cash total : $25,000.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Xlibris Press - Author Solutions. This claim will remain posted until resolved
Offer History
Jul 26, 2022
Claimant's Terms of Settlement to Xlibris Press - Author Solutions
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