Public Mediation

Ethel Carr vs. Suddenlink Communications By Altice

E. C. vs. Suddenlink Communications By Altice
6151 Paluxy Dr, Tyler, Texas, 75703-5976, United States
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Statement of Claim
Claimant says:
" my Suddenlink Internet up on November 21 of 19. I've had intermediate service ever since today is the last day of the year and my Internet is still not working. I really don't know what to do I am so unhappy. My block has about eight people on it that has no Internet we all have constantly called in we went down to the office I've talk to supervisorsI don't know who else we can talk to unless it's the FCC or the Better Business Bureau.Someone please advise me what to do, I would turn it off but I need it we have a business I have to be on the Internet to take care of that, my phone works off the Internet so I had an emergency I wouldn't be able to contact anybody because of no Internet."
Reply Have a similar problem?
  • 11-21-2019 — Internet slow Internet AAFES there’s no signal we have had several technicians out and they say that it’s a pole issue
Additional Communication Between Claimant and Suddenlink Communications By Altice Hide
  • Feb 17, 2020, Claiming party added:
  • They reimbursed me and they brought the speed up on the Internet they had a lot of connection problems outside. Thank you for your help

What Claimant Wants Hide
Just make me happy!
Claimant invites Suddenlink Communications By Altice to make a fair offer.
1. Other – Pay for claim posting cost Jan 15, 2020 $14.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from Suddenlink Communications By Altice. This claim will remain posted until resolved
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  • Contributed Solution: by Brian Edderly On 01-23-2020
    This is "false trade description" by Suddenlink, so file a complaint with the FTC as well. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 01-17-2020
    I second the suggestion that the claimant contacts the FCC and the state utility board. More...
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Is this a fair resolution?
  • 2
  • Contributed Solution: by Sophie Blythe On 01-14-2020
    Complain to your state utilities regulator and file a complaint online with the FCC More...
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