Public Mediation

A.I. vs. Platinum Yucatan Princess All Suites & Spa/ Through Bookit.Com

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A. I. vs. Platinum Yucatán Princess All Suites & Spa Resort / Bookit.Com
Resort: Calle Quinta Avenida MZ 20 LT 006, 77710 Playa del Carmen, Q.R., Mexico, Bookit.Com: 14251 Panama City Beach Pkwy, Panama, Florida, 32413-2820, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3659134
    • Amount Involved: 4,000.00
    • Filed On: Apr 08, 2019
    • Posted On: Apr 19, 2019
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Claimant says:
"My husband and I Booked thru Platinum yucatan princess all suites & Spa hotel in Mexico. We reserved an all inclusive suite with swim out for husband b-day. We traveled on March 28, 2019. We are in our golden years and my husband is handicapped and on dialysis. We made arrangements to have a handicapped room because my husband is disabled and need a bit more room than others. The same night upon arriving we both felt as if something was biting our ankles , we both attributed to mosquitoes.The next day my husband had a small accident in bed. I asked the room service to please change all sheets not only the top sheet but all because my husband immune system is compremised due to his illness. The housekeeping service person stated that was a extra cost. After seeing a cat on porch and feeling the biting we knew that it was more than mosquitoes. We asked for a change of room and reluctantly this was done, however the next room that we saw there was a odor in it and we did not take that room . The next room my husband was bitten in bed and awoke at 3;00am complaining. We asked the resort to wash some items because we were leaving in next 2 days and our clothes felt like something was in them . The resort stated that they would valet our clothes so we could have something to wear the next day . When we got clothes back they were not washed just folded nicely and put in bag. We complained and nothing was done. Upon returning I spoke with and they stated that they do not give refunds or anything. They offered $25.00 back and I payed $2,000.00 for this trip. The vacation was ruined with fleas biting us in bed and out the bed.  rude and uncompassionate behaviors and unclean rooms. Booking .com did nothing for their customer and continues not to do anything. Our vacation was ruined because we stay in room a lot due to my husband situation . We want some type of compensation I have pictures of insects on bed and the fleas were biting   my neck I have pictures. Please help we are a older customers in our golden years and saved for this B-day surprise. We have traveled with Bookit at least 6 times in the last couple of years and they only want to give $25.00 back. If I were at home I would have left this unclean resort. The resort is just putting sheets on the bed and no mopping or deep cleaning is being done. Book it .com is not supporting or standing by it's customers please help. "
Reply Have a similar problem?
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  • 04-02-2019 — Platnum yucatan princess all adults in mexico
What Claimant Wants Hide
1. Refund: $2,000.00 Apr 20, 2019 $2,000.00
2. Credit: 2,000.00 Apr 20, 2019 $2,000.00
3. Other – Pay for claim posting cost Apr 20, 2019 $14.99
Cash total : $4,014.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Platinum Yucatán Princess All Suites & Spa Resort / Bookit.Com. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 04-29-2019
    Was confinement to room related to exacerbation of medical condition by flea bites? More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 04-28-2019
    A full refund plus $2,000 compensation is asking a lot, absent proof of real harm. I recommend the claimants scale back their ask and expectations. More...
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