Public Mediation

DirecTV (Headquarters) Dispute

W. A. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
Amount Involved: $100.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2449383
    • Amount Involved: 100.00
    • Filed On: May 12, 2014
    • Posted On: May 23, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I ordered direct tv and had it for 3-4 months. I had problems and called in. I got no where with the person I talked to. When I cancelled they then wanted to help me. If you can't help me when I call in and get no where---I don't need you. I paid my fee for early cancellation. Now today I find you have charged me $10.52! I will call my bank and have that put back in my account- I cancelled and PAID my final balance. You had no right to withdraw any money out after that. I have all my paper work showing WHEN I cancelled. I let my anger out on google and twitter about your company and it seems I'm not the only not happy with your service."
...
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Additional Communication Between Claimant and Directv Hide
  • May 20, 2014, () added:

  • Thank you for contacting us on PeopleClaim. I do need to mention that PeopleClaim is not directly connected to our customer service. As such, I do not have access to your account information. The amount you mentioned sounds like an unpaid pay per view that was downloaded to your account after the leased equipment was returned.

    There is not a "Time-out" period for any past DIRECTV Cinema orders that were processed with the remote on the receiver. The charges would remain on the equipment until it is able to make a successful connection with our system again. This can by phone line from a customer’s home, or at the warehouse when returned equipment is processed. Simply not having a phone line connected did not automatically disable the ordering options as the receiver is set up to process orders even if the phone line is not currently available (as in if the line was currently being used for a phone call, etc.). The unit then stores the information until it is able to connect to our systems (as mentioned above).

    For your convenience, if we have a credit or debit card on file, we will automatically charge your card for any outstanding balances, Early Cancellation Fees, previously unbilled DIRECTV CINEMA or Pay Per Views, and equipment Non-Return Fees (if applicable). We reserve the right to apply additional charges for a minimum of three months after you receive the billing statement reflecting account disconnect. For more information about this process, please see section 5 of the DIRECTV Customer Agreement at www.directv.com/legal.

    Thank you,

    Rebecca
    DIRECTV Customer Service

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want some sort of compensation for service I did not get and I had to cancel early. May 27, 2014 N/A
Cash
1. Refund: early cancellation due to not soving my problem May 27, 2014 $100.00
2. Other – Pay for claim posting cost May 27, 2014 $7.99
Cash total : $107.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DirecTV. This claim will remain posted until resolved
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