Customer service complaints: what you should know before you call.

Product and service problems are part of everyday life. Sooner or later most of us find ourselves talking with a customer service rep. Unfortunately, using the wrong approach can get in the way and lead to disappointing results.

Remember, you have a better-than-even chance of getting what you want: companies have a vested interest in keeping you as a customer. It costs more to find a new customer than to keep you happy. So, how do you make a complaint that gets results?

Here are a few cool tips that may help.

First, decide what you want.

Think through what end result you’re looking for — a repair, refund, apology…?

Second, remember to get your facts straight.

Be informed and know your rights by reading the warranties and policies of the company. Also gather receipts or other documents that may have product and order numbers or other purchase information. With this in hand, you’re ready to talk with customer service.

What to say when you get on the phone.

Once you get through the phone loop and finally reach a human, remember to stay cool: venting is not the same as making a complaint. Focus the call on resolving the problem. Most psychologists recommend taking a confident but cordial tone when talking with service reps. Keep in mind that any human can get defensive, which may break down their willingness to listen.

Just state your problem factually, and say what you want without ambiguity.

You might be surprised how fast you get your complaint resolved.


What if a phone call isn’t enough?

Put it in writing.

PeopleClaim provides you with a 4-step online resolution process that turns your complaint into a professionally presented claim.

Powerful incentives help get it resolved quickly and fairly. PeopleClaim offers tools like online posting, copying your complaint to regulators, connecting with legal experts and other claimants. These give you leverage and motivate the other party to settle.

Have a complaint?  Why not let PeopleClaim help you resolve it.




Oct 2012

Occupy Wall St.- How to get your complaints heard in the street and online

Zucotti Park, in the Wall St. Financial district has become the forum where Americans take their complaints about the social and economic inequalities present in the United States; they call it Occupy Wall Street. Even if you don’t agree with them, this mass of people has become a blaring symbol that people are frustrated and want their complaints heard. It is a daunting task to try to get some of the most powerful people in the world to listen to you, especially when what you are saying threatens the game that they have written the rules for.

People will always have complaints and disputes that they want heard and resolved. At our mission is to help anyone resolve any complaint anywhere in the world. Obviously the Occupy Wall St. protesters have some serious grievances and Zucotti Park has become their home for a while. is here for your everyday complaints that you are probably just as passionate about.

So what are the possibilities with We designed to be affordable enough to be used for common consumer complaints, but powerful enough to handle larger disputes. Disagreements with retailers, product defects, and poor service of all kinds are common claim types. But you could also use PeopleClaim to deal with problems between individuals, or to register a complaint in a public advocacy cause. The mechanism of stating a complaint and filing a claim is applicable to a wide variety of situations, and we expect claimants will be inventive in their use of the system. Naturally, in complex and large-stakes matters, or where a party is looking to establish legal precedent, there is no substitute for professional counsel.

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Woman sued Wal-Mart for 2 cents and won!

Woman sued Wal-Mart for 2 cents and won!

A Pennsylvania woman, named Mary Bach, sued Wal- Mart for 2 cents and won in court. Mary was overcharged 2 cents for an item she purchased at Wal-Mart and claims that she was overcharged purposely and that Wal-Mart is making thousands by overcharging its customers minuscule amounts. This was not an isolated incident for her either, being that she has sued Wal-mart five times over similar disputes.

After reading many comments about this incident we were surprised to see a lot of  people who felt a little frustrated. Now, you might be thinking frustrated by Wal-Mart right? Actually not, they were frustrated that someone was using the court systems time to settle a dispute for 2 cents.

One site covering the story, has a few comments that very clearly express the sentiment about wasting the courts time (scroll down to read the comments on this site.)

At PeopleClaim we see disputes all the time ranging from people wanting a simple apology or to our biggest settlement yet, where we helped a person recoupe $40,000 without wasting the courts, or their time. We provide a simple and easy system for getting any dispute or complaint resolved with anybody, anywhere in the world.