Claimant says: "C.A.R.S. installed a new radiator in my 2009 Lexus on 2/9/19. The lower radiator hose blew off after driving 301 miles and the engine which only had 53,593 miles on it had to be replaced. The clamp had worked lose and the hose subsequently came off. All coolant gushed out of the radiator and was quickly behind us as we were traveling on I-35 heading home to Edmond, Ok. The temperature gauge never registered hot because there was no coolant to read and there were no other signs of overheating or other problems until the”
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Claimant says: "C.A.R.S. installed a new radiator in my 2009 Lexus on 2/9/19. The lower radiator hose blew off after driving 301 miles and the engine which only had 53,593 miles on it had to be replaced. The clamp had worked lose and the hose subsequently came off. All coolant gushed out of the radiator and was quickly behind us as we were traveling on I-35 heading home to Edmond, Ok. The temperature gauge never registered hot because there was no coolant to read and there were no other signs of overheating or other problems until the check engine light came on. I immediately began changing lanes to reach the shoulder and my wife turned on the hazard lights. While changing lanes, the engine began losing power so I promptly put the car in neutral and turned the engine off so we could coast. We had the car towed to AAA approved Kwik Kar Auto Repair Service in Edmond who informed us that the lower radiator hose clamp worked itself loose and the hose came off which allowed all coolant to leak out. The engine overheated, resulting in damage to cylinder heads. Kwik Kar ruled out other causes such as water pump failure, fan motor, thermostat, et al. They located a used engine with 29,000 miles on it and installed it for $4,084.63.
I called C.A.R.S on 2/26/19 before the new engine installation was completed to inform them of the damage caused by the tech for not properly seating the clamp and to seek reimbursement for the consequential damages. I spoke with LJ who promptly put me on hold to speak with the manager. He informed me that C.A.R.S. was not responsible and that my only recourse was to file a claim with Tech Net Nationwide Warranty and be certain to include invoices from both C.A.R.S. and Kwik Kar. They did not ask for pictures of the clamp/hose or engine, to have the car towed to Conroe so they could inspect it, or request any other information for their consideration. The call lasted eight minutes and I was given less than one minute to provide details.
I immediately called the Tech Net Nationwide Warranty administrator rep who said the warranty does not in any way include incidental or consequential damages and that warranty repair work shall in no case exceed the cost of the original repair or service. He also informed me that the repair shop is responsible for the expenses. I was totally shocked that C.A.R.S directed me to file a claim with Tech Net Nationwide Warranty, surely knowing it would be a futile effort. Moreover, they didn't request any investigative information for their consideration.
I have downloaded a picture taken on 5/2/19 of the properly seated clamp and hose Kwik Kar installed that has lasted 2,372 miles ... the exact same clamp/hose that C.A.R.S installed that only lasted 301 miles.
I asked Tyler Henry, a reputable Lexus mechanic expert on Just Answer.com the following question: After a new radiator is installed, what would cause the lower radiator hose to blow off after driving 300 miles? His answer was: increased pressure due to overheating can cause the hose to come off but if the hose was properly clamped on it wouldn't with increased pressure. 'The most likely cause is the clamp holding the hose on wasn't seated properly and the hose worked it's way off.
My follow up questions were: Would it for sure last for 300 miles before blowing off? Could air bubbles do it? He answered: No air bubbles wouldn't do that and yea I've seen it last longer than 300 miles with the hose not being tightened correctly. I'm sure that's the issue.
So ... YOU'VE BEEN WARNED! I believe their stunt to have me file a claim with Tech Net Nationwide Warranty was as unprofessional and unethical as it gets. Please refer to my BBB complaint for more details. I would be grateful for any feedback from any of you. I am retired and have made this issue a major priority. Look for numerous reviews!*” ...Show less »